Position Overview:

The customer Contracts Administrator as the primary liaison between the company and its clients is a pivotal role in managing customer relationships. This position is instrumental in quoting, order processing, contract review, and facilitating coordination across production, quality, and shipping to meet customer expectations and delivery schedules. Success in this role requires strategic thinking, tactical execution, along with an entrepreneurial mindset as it involves handling complex contracts and contributing to business expansion.

Essential Duties and Responsibilities:

• Serve as the primary point of contact for assigned customer accounts, fostering strong relationships through clear, proactive, and timely communication.
• Ability to develop and implement pricing strategies and their supporting business cases for inside sales quotes. Prepare and present quotation summaries for managerial approvals.
• Manage contract negotiations and amendments, ensuring compliance with internal policies and regulatory requirements while maintaining strong customer relationships.
• Review and interpret customer contracts, purchase orders (POs), and terms & conditions to ensure alignment with company capabilities and regulatory compliance (e.g., ITAR, ISO, AS9100).
• Ensure contracts meet all regulatory standards (e.g., ITAR, DFARS) and internal policies, while actively managing risks associated with contract execution.
• Enter and manage customer orders within the ERP system, ensuring accuracy in pricing, quantities, part numbers, delivery dates, and specifications.
• Continuously track and communicate order status, lead times, and shipment schedules, providing regular updates and managing customer expectations through customer portals and direct communication.
• Collaborate with internal teams (Production, Planning, Quality, Shipping) to proactively identify and resolve delays or issues that may impact customer satisfaction or delivery timelines.
• Support contract audits, both internal and external, ensuring compliance with the company’s contractual obligations. Conduct regular performance reviews to assess customer satisfaction and contract fulfillment.
• Maintain up-to-date records of customer forecasts, order activity, and any changes to customer requirements to ensure accurate planning and forecasting.
• Oversee the documentation and management of change orders, amendments, and variations to the original contracts, ensuring they are properly tracked and communicated to all stakeholders.
• Generate sales, performance, and operational reports to support internal reviews and customer performance evaluations.
• Actively participate in internal initiatives to drive continuous improvements in customer experience, order processing efficiency, and service delivery.

Qualifications:

• Minimum of 5 years in contracts administration and customer account management, in a manufacturing environment, preferably directly in the aerospace/defense industry.
• Financial acumen sufficient to develop quoting models and pricing strategies aligned with financial objectives.
• Experience interpreting and managing customer contracts in accordance with the UCC and U.S. FARs and DFARs.
• Proficiency with ERP systems is required, with Epicor experience strongly preferred.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word).
• Strong self-starter mindset, independent thinker, and highly organized. Ability to manage multiple priorities and proactively address challenges.
• Strong organizational, analytical, and problem-solving skills with meticulous attention to detail.
• Excellent written and verbal communication skills, with the ability to articulate complex issues clearly to both internal and external stakeholders.
• Capable of managing multiple priorities in a fast-paced, deadline-driven environment.
• Familiarity with AS9100 and Government (FAR/DFAR) contracting. Direct experience with the preparation and audit support of certified cost or pricing data.
• Due to the nature of the work performed at AMG, applicants must be a U.S. Person Ability to travel on occasion, up to 15% of the time.
• Ability to work a professional work schedule in an office environment. Non-regular hours will be required occasionally.