Controls Service Technician

Controls Service TechnicianLocation: Boise, ID metro areaEmployment Type: Full-TimeTravel: Infrequent; local Boise area support with limited travel to Eastern IdahoAbout Norbryhn NSWNorbryhn NSW is a growing HVAC Manufacturer’s Representative firm providing a full range of building mechanical equipment systems and accessories. Our core business is serving customers who rely on quality equipment and dependable service. We operate with a practical, hands-on mindset—valuing accuracy, responsiveness, and strong relationships with vendors and customers alike.Norbryhn NSW represents best-in-class manufacturers and pride ourselves on execution, accountability, and long-term customer relationships.Position SummaryWe are seeking an experienced controls technician with a background in building automation, BACnet-based systems, and electronics troubleshooting. This position will support our existing Phoenix Controls install base with diagnosis, retrofit upgrades, and lead programming, startup, and commissioning for new installations.Key ResponsibilitiesProgramming, startup, and commissioningGenerate and design wiring diagrams in AutoCADServe as primary on-site technical representative coordinating owners, contractors, manufacturers, TAB firms, and commissioning agentsTroubleshoot airflow, space pressurization, temperature/humidity control, fume hood face velocity, and control system issues in critical environmentsTroubleshoot network communication and coordinate with IT or DDC integration.Support and grow service and maintenance contracts with end usersBuild and maintain strong relationships with customers and end usersAttend ongoing factory and internal trainingQualifications3+ years of experience in building automation or HVAC controlsFamiliarity with Niagara N4, BACnet IP / MS-TP, and control wiring diagramsWorking knowledge of HVAC mechanical systems and airflow principlesHigh integrity, strong interpersonal skills, and professional demeanorAbility to work independently while taking direction from senior leadershipPreferred QualificationsExperience with laboratory, healthcare, or cleanroom HVAC systemsExperience with Phoenix Controls or critical space pressure systemsBachelor’s degree in Engineering, Engineering Technology, or Computer ScienceCommissioning or TAB coordination experienceWho This Role Is ForThis role is ideal for a technician who enjoys solving complex airflow and controls problems, working in laboratory or healthcare environments, and becoming a long-term technical authority rather than rotating through routine service calls. Success in this position requires curiosity, attention to detail, and pride in getting critical systems exactly right.Compensation & BenefitsCompetitive base salaryQuarterly performance-based bonusesHealth, dental, and vision insurance401(k) retirement planCompany-provided vehicle, technology, and toolsGenerous paid time offCell phone stipendGym or wellness benefit