Coordination Manager

Anchor Health Home Care is seeking an experienced Manager to lead our Home Care Coordination team from our Williamsburg, Brooklyn office.

This is a hands-on leadership role for someone who understands home care operations, caregiver scheduling, client needs, and the day-to-day challenges that come with managing a busy coordination team.

You will oversee a team of coordinators responsible for making sure clients receive reliable caregiver coverage, urgent staffing issues are handled quickly, records remain accurate, and families receive a high level of service.

We are looking for someone who can lead people, solve problems, maintain accountability, and step in when situations require immediate attention.

Responsibilities

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• Manage and support a team of home care coordinators
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• Oversee daily coordination operations, including caregiver scheduling, case coverage, and client needs
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• Monitor team productivity, service quality, deadlines, and performance
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• Conduct regular check-ins with coordinators and provide coaching, feedback, and support
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• Ensure client records, preferences, schedules, and documentation are accurate and up to date
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• Help resolve urgent caregiver call-outs, staffing gaps, and scheduling issues
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• Step in to manage escalated client, caregiver, or family concerns when necessary
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• Prioritize urgent cases and ensure issues are resolved quickly and professionally
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• Build strong relationships with coordinators, caregivers, clients, and families
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• Hold team members accountable for follow-up, documentation, and service expectations
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• Communicate operational challenges, team performance, and important updates to leadership
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• Identify opportunities to improve workflows, efficiency, and the overall client experience
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Qualifications

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• 2+ years of home care coordination experience required
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• Previous experience supervising, managing, and leading a team
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• Strong understanding of caregiver scheduling and home care operations
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• Experience managing a fast-paced workload with changing priorities
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• Comfortable handling urgent staffing and client situations
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• Strong leadership and team management skills
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• Excellent organizational and time management skills
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• Strong attention to detail
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• Clear and professional written and verbal communication
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• Strong problem-solving skills and ability to make decisions quickly
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• Comfortable holding employees accountable while maintaining a supportive team environment
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Position Details

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• Full-time
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• Monday through Friday
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• In-person at our Williamsburg, Brooklyn office
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• Salary: $65,000 to $75,000 per year
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Benefits

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• Health insurance
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• Dental insurance
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• Vision insurance
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• Paid time off
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• Professional development assistance
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• Referral program
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