About the Role:The position reports to the Core Banking System Tech Support Lead (SG) under Group Technology (GT).The role provides day-to-day technical support for the Core Banking systems, ensuring smooth IT Operations, quick incident resolution, and adherence to IT policies and procedures. This role assists in troubleshooting, respond to users enquiries, maintaining the stability of banking applications under the guidance of the Core Banking Tech Support Lead.Responsibilities:Provide level 2 support for core banking systems issues (transactions, EOD batch jobs, users reported issues)Attend to system alerts, perform diagnostics, and escalate unknown / new issues to Core Banking Systems Tech Lead and Core Banking Systems Tech Delivery (L3), and / or vendor (when necessary) Note: for known issues, it’s per documented in ConfluenceFollow IT Incident Management SOP, to track and resolve the tickets raised by usersConduct regular health check on Core Banking systems, including jobs and queues utilizationAssist in applying patches, updates and fixesPerform verification and capture artefacts for Core Banking Systems Tech Lead review and acknowledgement in testing environment prior to the implementation in production environmentAssist bank users with Core Banking systems navigation, and troubleshootingSupport end-users in testing and validating fixes before deployment to productionDocument recurring issues and contribute to knowledge base articles in ConfluenceAssist in testing system changes, upgrades and parameters updateFollow IT Change Management SOP to ensure compliance and minimize disruption due from changeValidate / engage business users for post-implementation of functionality and fixes of reported issuesAssist in audit preparations by providing the artefacts requested by the relevant partiesReport security vulnerabilities or suspicious activities promptly Qualifications:Minimum Bachelor's degree in IT, Computer Science or related fieldsMinimum 3 years in technical support for Core Banking systemsRequired Skills:Hands-on experience with SIBS Core Banking system, including command, job monitoring and RPG & CL scriptingExposure to branch delivery and trade finance systemsUnderstanding of DB2 database, SQL queries and job schedulerKnowledge in application management for incident, problem and change management in banking environmentStrong problem solving and analytical abilitiesEffective communication to interact with users and teamsWillingness to learn and expand the knowledge in both technologies and functionalAdditional relevant skills or experiences that would be beneficial for the role.