Job description

Core Claims Project Manager

Welcome to Merit Restorations. Our team of experts specializes in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters. We work with leading insurance carriers, handling everything from cleanup to complete rebuilds, with a focus on safety, integrity, and advocacy. As passionate entrepreneurs, we pride ourselves on taking complete ownership of our jobs and responsibilities.

At Merit Restorations, our commitment to you is as unwavering as your commitment to the company. We stand united in the pursuit of excellence, fostering an environment where growth is not just a possibility but a way of life.

In this dynamic landscape of the restoration industry, our company’s needs and expectations are constantly changing. To thrive and take on leadership responsibilities at Merit, you have to grow with us.

As a Core Claims Project Manager for Merit Restorations, you will be working directly for the Branch Manager. This position is primarily responsible for estimating and managing construction jobs valued up to $50,000 by performing the following duties. This person manages deadlines, progress, and quality on multiple projects simultaneously.

Requirements

CORE CLAIMS PROJECT MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Visits new assignments/jobs, interfaces with the client, and sells the job.

• Scopes the damages at the site, creates an estimate on a database, and submits it to the insurance company/property management company for approval.

• Coordinates the repairs of the property using our contractors and ensures the project gets completed to the Merit standards.

• Manages deadlines, progress, and quality on multiple projects simultaneously.

• Estimate each loss using a 3rd party estimating software, Xactimate.

• Work closely with insured and interested parties.

• Calls or meets customer to ensure satisfaction and collects payment for work completed.

• Ensure each project achieves a minimum gross profit margin as determined by company standards.

• Communicate any change orders and insurance supplements.

• Assist Accounting Manager as needed (job cost, invoicing, mortgage companies, etc)

• Build and maintain business relationships with insurance adjusters, brokers, and TPA’s.

• Participate in the on-call rotation, requiring evening and weekend point of contact for any new losses, as determined by the rotating schedule

• Client Development

• Be the “face” of our company in the market specific to the unit

• Maintain contact/relationships with key customers

• Seek alliances to improve performance

• Support staff in key client situations and event

• Meet or exceed compliance to Carrier Program SLAs

• Meet or exceed property owner expectations for communication and service

• Other duties and activities as required

• Excellent communication and customer service skills, providing compassion and empathy to our customers.

• Present a professional demeanor.

• Ability to work in a fast-paced environment.

• Ability to remain calm under pressure and stress.

• Ability to work independently with exceptional organization and time management skills.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Confident to speak candidly, assume roles and tasks, and then report back on what happened as well as its impact.

• Able to make professional decisions in a fast-paced environment and own the results.

• Goal-oriented and organized leadership.

• Able to multitask, prioritize, and manage time effectively.

• Self-motivated and self-directed.

• Excellent verbal and written communication skills.

• Capable in both a leadership and team-player role.

• Three years Insurance Restoration experience preferred; commercial a plus.

• In-depth understanding of the company and its position in the industry.

• Experience in construction, painting and other related restoration services is a plus but not required.

• Knowledgeable of and ability to read and interpret plans and specifications

• Good subcontractor bid solicitation skills

• Working knowledge of various computer programs (experience with Xactimate is preferred but not required); Proficient computer skills in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).

• Excellent analytical and time-management skills with good interpersonal skills and communication with all stakeholders.

• Able to work at the company office in Lynchburg, VA.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Unlimited PTO