Position Details
Corp Comm Team Member Apply
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Title: Corp Comm Team Member
Work Location: Fort Mill, SC 29715
Job Type: Contract
Work Type: Onsite
Duration: 1+ Months
Job Description:
Responsibilities
- We are seeking a highly skilled Corp Comm Team Member with 8 to 10 years of experience to join our dynamic team.
- The ideal candidate will have strong technical skills in Service Desk, Change LifeCycle Management, and Networking.
- This hybrid role requires excellent communication abilities and a proactive approach to problem-solving.
- The position operates during the day shift and does not require travel.
Additional Information:
- Manage and oversee the Service Desk operations to ensure timely and effective resolution of technical issues.
- Implement and monitor Change LifeCycle Management processes to maintain system integrity and minimize disruptions.
- Coordinate with networking teams to ensure seamless connectivity and optimal network performance.
- Provide technical support and guidance to team members and stakeholders to enhance overall service delivery.
- Develop and maintain documentation for Service Desk procedures and Change LifeCycle Management processes.
- Conduct regular audits and assessments to identify areas for improvement and implement necessary changes.
- Collaborate with other departments to ensure alignment of technical support with organizational goals.
- Monitor and analyse service desk metrics to identify trends and areas for improvement.
- Ensure compliance with industry standards and best practices in Service Desk and Change LifeCycle Management.
- Facilitate training sessions and workshops to enhance team members technical skills and knowledge.
- Participate in project planning and execution to support organizational initiatives and objectives.
- Provide exceptional customer service and maintain positive relationships with internal and external stakeholders.
- Stay updated with the latest advancements in Service Desk, Change LifeCycle Management, and Networking technologies.
What are the top 3 skills required for this role?
- Major Incident Management
- Escalation Management
- Customer Handling, Good Communication
TekWissen Group is an equal opportunity employer supporting workforce diversity.
