What are the top 3 skills required for this role?

• Major Incident Management
• Escalation Management
• Customer Handling, Good Communication

Job Description/ Responsibilities

We are seeking a highly skilled Corp Comm Team Member with 8 to 10 years of experience to join our dynamic team. The ideal candidate will have strong technical skills in Service Desk, Change LifeCycle Management, and Networking. This hybrid role requires excellent communication abilities and a proactive approach to problem-solving. The position operates during the day shift and does not require travel.

Additional Information:

Manage and oversee the Service Desk operations to ensure timely and effective resolution of technical issues. - Implement and monitor Change LifeCycle Management processes to maintain system integrity and minimize disruptions. - Coordinate with networking teams to ensure seamless connectivity and optimal network performance. - Provide technical support and guidance to team members and stakeholders to enhance overall service delivery. - Develop and maintain documentation for Service Desk procedures and Change LifeCycle Management processes. - Conduct regular audits and assessments to identify areas for improvement and implement necessary changes. - Collaborate with other departments to ensure alignment of technical support with organizational goals. - Monitor and analyze service desk metrics to identify trends and areas for improvement. - Ensure compliance with industry standards and best practices in Service Desk and Change LifeCycle Management. - Facilitate training sessions and workshops to enhance team members technical skills and knowledge. - Participate in project planning and execution to support organizational initiatives and objectives. - Provide exceptional customer service and maintain positive relationships with internal and external stakeholders. - Stay updated with the latest advancements in Service Desk, Change LifeCycle Management, and Networking technologies. -