Corporate Field Services Technician

Description:
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related tcomputer systems, software, hardware and infrastructure both in-person and remotely from a facility in Corning, NY. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365). Candidates will rely on internal training, previous knowledge, and informed judgment tidentify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere tall service management principles, documented processes, and team guidelines. This role requires the ability tinteract professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly tboth their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes tmeet the expectations of the position.

Interview Process: Intial phone screening & one round onsite interview

Possibility of extension based on demand.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.