Counter Associate (assisting customers, pulling orders)

Will Call AssociateMars Electric is looking for an experienced, full-time Will Call Associate for our Mayfield Village Location's Counter. We are looking for a candidate to deliver the best customer experience and provide support on product selection when needed. Mars Electric, a family-owned business, is a leading independent electrical distributor in Northeast Ohio, giving excellent service and value to our customers, providing a fulfilling work environment for its employees, and helping its vendors be successful in our market, while meeting the highest ethical standards.Compensation & Benefits:Monday through Friday, no weekends!Competitive Compensation with Annual BonusHealth, Dental, Vision, Life Insurances, LTD401K with company contributionPaid Time Off (PTO)Company Paid HolidaysPaid Training & DevelopmentOther Company PerksAs we continue to grow, our environment is filled with opportunities for highly motivated, results driven professionals!Role SummaryThis role is responsible for processing transactions for customers placing orders through our sales personnel that will be picked up at the CDC Will-Call Counter. The Will Call Associate is also responsible for maintaining an orderly and organized environment for our customers and to maintain efficiency within the department. This person will also train in sales with the CDC counter staff when time permits.Duties and ResponsibilitiesProvide prompt, accurate and courteous transactions for each of our customers coming through the Will-Call departmentStage completed orders in the designated locations by size of order and type of itemsMaintain a well-organized, neat workplace that creates a professional and efficient environment for both the associate and the customerManage the Will-Call order maintenance in the system, physically keeping accurate paperwork and inventory via self-audit on a weekly basisWork with Sales Team Members to ensure all orders over 14 days old are followed up on with the order-writer in a timely manner, and canceled when directedWorks towards continuous improvement of the Will Call area through implementation of cost savings and process improvement opportunitiesActively pursue opportunities to train in sales with counter staff; assist other warehouse departments during downtimeResponsible for acting in accordance with Mars' Safety procedures with all employees helping to ensure the facility is always operating in a safe mannerRequirements, Skills & QualificationsHigh School diploma or equivalent (GED) requiredExperienced in Microsoft Office, specifically Outlook for emailBasic math and computer skillsExperience working with an ERP system, Eclipse preferredAbility to operate warehouse equipment, RF scanner preferredAbility to bend, twist, stoop, reach, climb, lift and move materials up to 50 lbs.6 months warehouse experience in receiving, production, or shipping preferred