Position Details
Cps Mctims Training Field Service Representatives Apply
Position Title: MCTIMS Training Field Service Representatives (FSR)
Location: Multiple Locations: Camp Pendleton, Camp Lejeune, Camp Foster, Okinawa
Position Type: Full-time
Salary Range: $80,000 - $90,000
Security Clearance Requirement: Position requires active security clearance
Certification Requirements:
- CompTIA Security+
Years of Experience: 3+ years in relevant field
Roles and Responsibilities:
The MCTIMS FSR supports training information systems for the United States Marine Corps (MCTIMS). FSRs will be responsible for assisting with the management of the web-based system that supports individual and unit training management for the USMC.
- Provide MCTIMS end user support to include (but not limited to):
- A wide range of technical and systems support to help users effectively use the technology
- Address any issues in order to improve their productivity and reduce friction.
- Provide prompt and thorough assistance to end-user technical concerns and problems.
- Creation, development, and management of training modules as directed by customer, if applicable.
- Provide documentation of support, guidance, and system recommendations.
Required Skills:
- 3 years' experience with systems administration and end user support.
- 3 years' experiences customer service experience in an IT related capacity - working with customers, addressing issues, and managing customer concerns and requests over the phone and/or in person.
- Strong active listening, data entry, and documentation skills.
- Excellent organizational, planning, and prioritization skills.
- Excellent interpersonal skills.
Education:
- Bachelor's degree in computer systems or related field preferred, but not required
Requirements
- TRAVEL REQUIRED FOR POSITION - Must be able to obtain or possess a valid US Passport and be physically qualified to support military exercises and contingency operations.
- 3+ years' experience in a relevant field
- Experience supporting Marine Corps C4I systems and equipment.
- Minimum of 3 years’ experience in military training and education.
- Direct participation in real-world operations is desired.
- Strong active listening, data entry, and documentation skills.
- Willing to work in a 24x7x365 secured environment, demonstrate intuitive problem-solving skills, and allow for flexible scheduling.
Certification Requirements:
- CompTIA Security+
Benefits
