Credit Account Representative

Credit Account RepresentativeFrom Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest assetour employees.As a Credit Account Representative, you will be responsible for interacting with current and potential customers. The primary purpose of the position is to work with customers to set up accounts, as well as secure payment from those who have balances due to Yancey and assist those customers with any invoice/statement questions or disputes. The position is often a liaison between the customer and Sales and Operations personnel. Major expected result is to maintain a portfolio of accounts at the lowest possible aging.This position will work 8:30 am 5:30 pm.Primary responsibilities include:Collection callsLogging customer feedback into systemLogging customer disputes in databaseAssisting internal customers with informationAssisting customers with informationPreparing corrections to customer accountsPreparing demand lettersPreparing accounts for legalAdditional responsibilities include:Participating in required safety programs, and working in a safe mannerMiscellaneous duties and reports as assigned by managerTo be successful in this position, you should have prior account management experience or training. Excellent customer service, organizational and communication skills are also required.Education/experience:2 - 5 years related experience or combination of experience and educationHigh school diploma requiredRequired qualifications/skills:Bilingual abilities are a plus - read, write, and speak (preferably Spanish)Excellent customer service skillsExcellent negotiating skillsExcellent listening skillsPositive attitudeAttention to detailPersistenceExcellent organizational skillsProficient with Microsoft Office Excel and Word You must be able to create spreadsheets and use basic formulasAbility to quickly adapt to changeAt Yancey Bros. Co, we are always looking to add people to our team who share our core values:Safety: We value the lives and health of our team and customers above all else.Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.Teamwork: We work as one across our organization for the benefit of our customers.Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.Ideal candidates will demonstrate the following values:Acting in a safe mannerExhibiting honesty and integrityActing in a fair and ethical mannerTeam mentalityDelivering quality resultsEmbraces change / improvementExhibiting superior customer service skillsExhibiting pride and ownershipWorking with a sense of urgencyExhibiting a winning attitudeYancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.Competitive pay structure:Compensation: Competitive PayIndividual Bonus Opportunities AvailableTechnician Tool Allowance401k Plan Strong Company MatchEmployee Profit SharingFinancial Wellness CoachingEmployee wellness program:Medical, Vision, Dental InsurancePrescription Drug CoverageFlexible Spending AccountsShort & Long Term DisabilityGroup Life InsurancePersonal time off:Paid HolidaysPaid Sick LeaveCareer development:Tuition ReimbursementOngoing TrainingAdvancement OpportunitiesEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.