Crew Chief

Summary:
The Restoration Supervisor assigns, coordinates, controls, and performs work activities on restoration projects to 
successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the 
SERVPRO® brand, the Restoration Supervisor demonstrates to customers and clients the company’s Here to Help® 
commitment.

Primary Responsibilities:
• Facilitate a positive customer experience and ensure customer satisfaction of services.
• Communicate clear expectations to Restoration Technicians and supervise their activities.
• Coordinate and perform restoration processes as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using 
equipment and materials properly.
• Coach and train Restoration technicians.
• Communicate with Restoration manager and office staff on project progress and issues.
• Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned.
• Oversee facility and grounds maintenance, as assigned.
• Continue development of Restoration expertise in services, cleaning products, and equipment.
• Other tasks/duties as required by employer.

Education and Experience Requirements:
• High school diploma/GED
• IICRC certifications preferred
• Minimum 1 year of experience in cleaning, restoration, or construction.
• Experience in a supervisor role preferred
• Effective written and oral communication skills

Physical and Work Environment Requirements:
Regularly lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for 
long periods of time, driving, sitting, climbing ladders, working at ceiling heights, working in tight spaces (i.e. crawl spaces, 
attics), repetitive pushing/pulling/lifting/carrying objects, working with and around chemicals, and working overhead.
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The employee is
occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work 
environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Normal Working Hours, Additional Working Hours, and Travel Requirements:
This is a full-time position working 8:00 a.m. – 5:00 p.m., Monday – Friday, 40 hours per week. This position frequently 
requires long hours (beyond 8 hours a day), including some evening and weekend work. Travel is required and is primarily 
local. However, some out-of-area and overnight travel may be expected.
The contents of this Job Description have been discussed with me and I have received a copy. I understand that this 
document is general in nature and responsibilities required may be amended from time to time. The signing of this Job 
Description acknowledges an understanding of the responsibilities of this position. Any item not understood should be 
clarified before signing to ensure that I understand what is expected