CRISIS CARE SPECIALIST I Apply
Job Description And Duties
The Health Program Specialist (HPS) I will work to support the Crisis Care Unit (CCU), and is responsible for assisting with the development, implementation, and administration of the 988 Suicide & Crisis Lifeline (988), the Medi-Cal Mobile Crisis Services benefit, and the Recovery Incentives Program, to provide lifesaving behavioral health interventions for California's high-risk populations.
The incumbent will serve as lead staff in supporting the development and monitoring of initiatives related to the program, including technical support, program evaluation and planning, program monitoring, policy analysis, and budgeting to the Crisis Care Section. These duties require the incumbent to conduct themselves in a professional manner, demonstrate good analytical skills, have good problem solving and organizational abilities, the ability to research and interpret laws and regulations, and the appropriate skills to present management with recommendations and alternatives to identified issues. The incumbent must have the ability to handle confidential/sensitive information.
The HPS I is responsible for high-level policy development, analysis, implementation, and leading high level projects of varying scope and complexity within the Crisis Care Section. This may include development, implementation, and administration of the 988 Suicide and Crisis Lifeline (988) and the Medi-Cal Mobile Crisis Services benefit. Duties additionally include performing oversight and monitoring of contractors to determine compliance with project, contract, plan, and agreement requirements, terms, conditions, and services. Duties also consist of generating policies and procedures, as well as providing training and administrative support, as needed.
This is position is eligible for telework. Please refer to the duty statement attached below and the Working Conditions section on this Job Control for additional information.
This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.
If you are interested in this position, it is critical to review the Classification Specifications to determine if you will meet the minimum qualifications (MQs). Please make note of Education and Experience requirements for the classification. The Classification Specification and MQs can be found here: HPS I JOB SPEC LINK: Health Program Adviser/Specialist/Manager Series - CalHR EXAM LINK: CalCareers
For questions regarding exams, please contact CalHR directly to the number listed on the exam bulletin.
You will find additional information about the job in the Duty Statement .
Working Conditions
The Department of Health Care Services (DHCS) participates in a hybrid work environment. Telework may be allowable at 100% based on operational needs for employees who can perform their essential functions remotely and/or whose duties are conducive to teleworking per DHCS Telework Policy and in accordance with Government Code Sections 14200 14203 for employees residing in California.
The Department of Health Care Services (DHCS), Medi-Cal Behavioral Health - Policy Division (MCBH-PD) is located in Sacramento, CA. However, MCBH-PD will consider qualified applicants throughout the State who are interested in this position. Should the incumbent need to report to an office they will need to report, at their own expense, to DHCS/MCBH-PD headquarters located at 1501 Capitol Avenue, Sacramento, CA 95814.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
Job Code #:
JC-415334
Position #(s):
806-476-8338-XXX
Working Title:
CRISIS CARE SPECIALIST I
Classification:
HEALTH PROGRAM SPECIALIST I
$6,243.00 - $7,815.00
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Telework
Job Type:
Permanent, Full Time
Department Information
Welcome to the California Department of Health Care Services (DHCS). DHCS is the backbone of California's health care safety net, helping millions of Californians each and every day. The mission of the DHCS is to provide Californians with access to affordable, integrated, high-quality health care, including medical, dental, mental health, substance use treatment services and long-term care. Our vision is to preserve and improve the overall health and well-being of all Californians.
DHCS is a dynamic Department with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce which reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.
Medi-Cal Behavioral Health Policy Division (MCBH-PD) oversees the policy and program areas of the Specialty Mental Health Services, Drug Medi-Cal (DMC), and Drug Medi-Cal Organized Delivery System (DMC-ODS) programs. Specifically, MCBH-PD oversees State Plan Amendments for county behavioral health plans; behavioral health CalAIM development and implementation activities, including for Peer Support Services, No Wrong Door, Documentation Redesign, Behavioral Health Administrative Integration, and Screening and Transition of Care Tools; 988; the Mobile Crisis Services benefit; Community Assistance, Recovery, and Empowerment (CARE) Act; the Behavioral Health Community-Based Organized Networks of Equitable Care and Treatment (BH-CONNECT) Demonstration; Recovery Incentives Program; Family First Prevention Services Act; and Complex Care cases.
T he Community and Crisis Care Programs Branch (CCCPB), within the MCBH-PD, administers a wide variety of innovative behavioral health initiatives designed to support California's most vulnerable populations and enhance the behavioral health continuum of care. CCCPB oversees State and Federal funded efforts such as the 988 Suicide & Crisis Lifeline, the Medi-Cal Mobile Crisis Services benefit, the Recovery Incentives Program, among others.
Special Requirements
Applicants must include a Supplemental Application (SA) for this recruitment. Applications submitted without the SA responses will not be considered. You must provide a response to the question(s) requested below demonstrating how your knowledge, skills, and training meet the needs of this position. The SA must have each response numbered, using 12-point Arial font, and no more than 2 pages in length. You must indicate your Full Name and Job Control Number at the top right corner.
Respond directly to the following Supplemental Application question(s):
Applications received with inaccurate information or without the following information will be considered incomplete and may not be considered for an interview: \\\\\\\\\\\\\\\"to\\\\\\\\\\\\\\\" and \\\\\\\\\\\\\\\"from\\\\\\\\\\\\\\\" dates (month/day/year), hours worked per week, civil service classifications or private sector job titles, supervisor name and phone number, and duties performed. Applications that are blank or with see resume in place of duties performed are not acceptable.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/15/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Health Care Services
Attn: Certification Technician
M.S. 1300
P.O. Box 997411
Sacramento , CA 95899-7411
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Health Care Services
1501 Capitol Avenue, Suite 71.1501
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program and monthly $65 transportation voucher.
Click here to view all the attractive benefits available to state employees!
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Michelle Regalado
(916) 345-7622
Michelle.Regalado@dhcs.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 440-7370
civilrights@dhcs.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
The Health Program Specialist (HPS) I will work to support the Crisis Care Unit (CCU), and is responsible for assisting with the development, implementation, and administration of the 988 Suicide & Crisis Lifeline (988), the Medi-Cal Mobile Crisis Services benefit, and the Recovery Incentives Program, to provide lifesaving behavioral health interventions for California's high-risk populations.
The incumbent will serve as lead staff in supporting the development and monitoring of initiatives related to the program, including technical support, program evaluation and planning, program monitoring, policy analysis, and budgeting to the Crisis Care Section. These duties require the incumbent to conduct themselves in a professional manner, demonstrate good analytical skills, have good problem solving and organizational abilities, the ability to research and interpret laws and regulations, and the appropriate skills to present management with recommendations and alternatives to identified issues. The incumbent must have the ability to handle confidential/sensitive information.
The HPS I is responsible for high-level policy development, analysis, implementation, and leading high level projects of varying scope and complexity within the Crisis Care Section. This may include development, implementation, and administration of the 988 Suicide and Crisis Lifeline (988) and the Medi-Cal Mobile Crisis Services benefit. Duties additionally include performing oversight and monitoring of contractors to determine compliance with project, contract, plan, and agreement requirements, terms, conditions, and services. Duties also consist of generating policies and procedures, as well as providing training and administrative support, as needed.
This is position is eligible for telework. Please refer to the duty statement attached below and the Working Conditions section on this Job Control for additional information.
This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.
If you are interested in this position, it is critical to review the Classification Specifications to determine if you will meet the minimum qualifications (MQs). Please make note of Education and Experience requirements for the classification. The Classification Specification and MQs can be found here: HPS I JOB SPEC LINK: Health Program Adviser/Specialist/Manager Series - CalHR EXAM LINK: CalCareers
For questions regarding exams, please contact CalHR directly to the number listed on the exam bulletin.
You will find additional information about the job in the Duty Statement .
Working Conditions
The Department of Health Care Services (DHCS) participates in a hybrid work environment. Telework may be allowable at 100% based on operational needs for employees who can perform their essential functions remotely and/or whose duties are conducive to teleworking per DHCS Telework Policy and in accordance with Government Code Sections 14200 14203 for employees residing in California.
The Department of Health Care Services (DHCS), Medi-Cal Behavioral Health - Policy Division (MCBH-PD) is located in Sacramento, CA. However, MCBH-PD will consider qualified applicants throughout the State who are interested in this position. Should the incumbent need to report to an office they will need to report, at their own expense, to DHCS/MCBH-PD headquarters located at 1501 Capitol Avenue, Sacramento, CA 95814.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- HEALTH PROGRAM SPECIALIST I
- Job Application Package Checklist
- Duty Statement
Job Code #:
JC-415334
Position #(s):
806-476-8338-XXX
Working Title:
CRISIS CARE SPECIALIST I
Classification:
HEALTH PROGRAM SPECIALIST I
$6,243.00 - $7,815.00
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Telework
Job Type:
Permanent, Full Time
Department Information
Welcome to the California Department of Health Care Services (DHCS). DHCS is the backbone of California's health care safety net, helping millions of Californians each and every day. The mission of the DHCS is to provide Californians with access to affordable, integrated, high-quality health care, including medical, dental, mental health, substance use treatment services and long-term care. Our vision is to preserve and improve the overall health and well-being of all Californians.
DHCS is a dynamic Department with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce which reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.
Medi-Cal Behavioral Health Policy Division (MCBH-PD) oversees the policy and program areas of the Specialty Mental Health Services, Drug Medi-Cal (DMC), and Drug Medi-Cal Organized Delivery System (DMC-ODS) programs. Specifically, MCBH-PD oversees State Plan Amendments for county behavioral health plans; behavioral health CalAIM development and implementation activities, including for Peer Support Services, No Wrong Door, Documentation Redesign, Behavioral Health Administrative Integration, and Screening and Transition of Care Tools; 988; the Mobile Crisis Services benefit; Community Assistance, Recovery, and Empowerment (CARE) Act; the Behavioral Health Community-Based Organized Networks of Equitable Care and Treatment (BH-CONNECT) Demonstration; Recovery Incentives Program; Family First Prevention Services Act; and Complex Care cases.
T he Community and Crisis Care Programs Branch (CCCPB), within the MCBH-PD, administers a wide variety of innovative behavioral health initiatives designed to support California's most vulnerable populations and enhance the behavioral health continuum of care. CCCPB oversees State and Federal funded efforts such as the 988 Suicide & Crisis Lifeline, the Medi-Cal Mobile Crisis Services benefit, the Recovery Incentives Program, among others.
Special Requirements
Applicants must include a Supplemental Application (SA) for this recruitment. Applications submitted without the SA responses will not be considered. You must provide a response to the question(s) requested below demonstrating how your knowledge, skills, and training meet the needs of this position. The SA must have each response numbered, using 12-point Arial font, and no more than 2 pages in length. You must indicate your Full Name and Job Control Number at the top right corner.
Respond directly to the following Supplemental Application question(s):
- Please describe how your experience, skills, and education have prepared you for this position.
Applications received with inaccurate information or without the following information will be considered incomplete and may not be considered for an interview: \\\\\\\\\\\\\\\"to\\\\\\\\\\\\\\\" and \\\\\\\\\\\\\\\"from\\\\\\\\\\\\\\\" dates (month/day/year), hours worked per week, civil service classifications or private sector job titles, supervisor name and phone number, and duties performed. Applications that are blank or with see resume in place of duties performed are not acceptable.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/15/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Health Care Services
Attn: Certification Technician
M.S. 1300
P.O. Box 997411
Sacramento , CA 95899-7411
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Health Care Services
1501 Capitol Avenue, Suite 71.1501
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Supplemental Application - Responses to Supplemental Application Questions (SA) must be submitted with your STD. 678 in order to be considered for this position. Please see the Special Requirements Section for additional information and instructions.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Established expertise in health program administration particularly in the area of behavioral health.
- Ability to develop strategies to address complex policy issues and disseminate best practices to improve outcomes.
- Program implementation and/or oversight experience.
- Ability to lead staff, foster collaboration, mutual respect, and teamwork, while maintaining assertiveness and diplomacy in meeting Crisis Care Section objectives.
- Experience with analysis, such as analyzing requirements in contracts or regulations or grants.
- Ability to communicate effectively both orally and in writing, in a well-organized, accurate, clear, and concise manner with internal and external stakeholders.
There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program and monthly $65 transportation voucher.
Click here to view all the attractive benefits available to state employees!
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Michelle Regalado
(916) 345-7622
Michelle.Regalado@dhcs.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 440-7370
civilrights@dhcs.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
