Critical Infrastructure Manager

Regional Critical Infrastructure Manager – NortheastPosition OverviewA leading provider of power and critical infrastructure solutions is looking to appoint an experienced Regional Critical Infrastructure Manager to oversee its Northeast operations. This is a broad leadership position combining commercial development, customer management, estimating, project execution and team leadership, with responsibility for regional revenue, growth and profitability.The successful individual will be responsible for developing a strong regional team, expanding existing customer relationships, winning new business and ensuring projects are executed safely, efficiently, on schedule and in line with agreed commercial expectationKey Responsibilities: Commercial LeadershipTake ownership of regional revenue, sales and profitability performance across the Northeast. Act as a senior point of contact for major customers and strategic accounts.Create and implement a regional business development strategy focused on both existing and new customers.Develop relationships with end users, consultants, engineers, contractors and key industry stakeholderGenerate new opportunities through proactive prospecting, networking and established internal sales channelMaintain a strong presence in the market through customer meetings, site visits and relevant industry eventsEngage with customers and stakeholders early in the project lifecycle to help shape specifications and technical requirementLead customer meetings, presentations and capability discussions to demonstrate the company's solutions and expertise.Estimating, Bids & Pipeline ManagementReview technical drawings, specifications, tender documentation and customer requirements to establish project scope and pricingCollaborate with engineering, suppliers and internal technical teams to validate equipment selections and technical solutionsPrepare project budgets, forecasts and commercial information to support regional planning Manage the proposal process from initial opportunity through to final submission, ensuring scope, deadlines and margins are maintained.Keep CRM, pipeline, forecasting and opportunity data accurate and up to dateWork with finance and legal stakeholders to assess contracts, commercial conditions and potential project exposureEnsure successful opportunities are thoroughly transferred to the project delivery team, including pricing, scope, drawings, schedules and customer expectations.Maintain close communication between commercial, project management and operations throughout the transition from award to execution.Project & Operational ManagementLead, coach and develop project managers and field-based installation teamsMaintain accountability for safe, profitable and timely project executionDevelop effective processes for transferring projects from the commercial team into deliveryIdentify opportunities to improve productivity, quality, project performance and delivery timescales.Conduct regular reviews of project KPIs, financial performance, resources, schedules and operational progress.Champion a strong safety culture and ensure teams operate in accordance with company standards and procedurePartner with finance to monitor job costs, billing, forecasting and cost-to-complete positionsStay engaged with strategically important projects after award to maintain customer relationships and help resolve delivery issuesSupport the resolution of customer escalations and commercial disagreements while protecting both the relationship and the company's positions.Oversee and support the commercial management of change orders, variations and scopeProfessional ExpectationsAct as a credible and professional representative of the organisation when dealing with customers, suppliers and business partnersDemonstrate strong ownership, integrity, commercial judgement and accountabilityWork collaboratively across sales, engineering, finance, project management and operationsBalance a customer-focused approach with the need to protect project margins and business objectiveCommunicate effectively and proactively, identifying and addressing potential operational or commercial challenges before they escalateIdeal Background5+ years of relevant experience in business development, sales, account management, project management or a comparable commercial/operational roleExperience within critical infrastructure, electrical construction, telecommunications, broadband, power systems or another technically driven industryDemonstrable experience leading project teams and delivering projects successfully and profitability.Strong ability to establish, develop and retain customer relationships while converting opportunities into revenueExperience with estimating, competitive tenders, specification analysis and proposal preparation.Working knowledge of AC/DC power systems, generators, batteries, rectifiers, inverters or associated power infrastructureComfortable reading and interpreting electrical drawings, technical specifications and project documentation.Strong commercial, negotiation, presentation and stakeholder-management capabilities.Highly organised, with the ability to manage competing customers, projects and opportunities simultaneously.Proficient with Microsoft Office, CRM platforms and pipeline/forecasting tooA Bachelor's degree in business, engineering, construction management or a related discipline would be advantageous.Particularly Relevant ExperiencePrevious experience working within data centers, telecommunications/broadband, utilities or other mission-critical environment.Experience delivering technically complex retrofit projects or projects operating within short delivery windowsStrong understanding of field operations, subcontractor management and project delivery teams.Familiarity with contracts, schedules of values, change management, project costing and commercial exposure.A combination of technical power expertise and strong commercial/customer-facing leadership.