CRM & IT Support Specialist

CRM & IT Support SpecialistGreen Key Resources is seeking a CRM & IT Support Specialist to join our End User Experience (EUX) team. This role supports Microsoft Dynamics, internal technology, system testing, and documentation while providing day-to-day support to users.The ideal candidate is organized, thorough, proactive, and comfortable balancing user support with testing, documentation, and project-based work. This person should take ownership of assignments, communicate progress and blockers, and follow tasks through to completion. Previous Dynamics support experience is a plus.Primary ResponsibilitiesMicrosoft Dynamics & TestingProvide day-to-day support for Microsoft Dynamics, including access, permissions, data, workflows, and system-related questions.Test new features, enhancements, bug fixes, and process changes prior to release.Document testing results, issues, and supporting details clearly and thoroughly.IT & End User SupportManage incoming IT and CRM-related support requests through the ticketing system.Troubleshoot common hardware, software, access, and Microsoft 365 issues.Take ownership of issues from initial request through resolution or escalation.Maintain clear communication with users throughout the support process.Documentation & Process SupportCreate and maintain internal documentation, process guides, and training materials.Ensure documentation remains accurate as systems and processes change.Identify recurring issues and opportunities to improve processes or the end-user experience.Technical CompetenciesMicrosoft Dynamics 365 or similar CRM experienceMicrosoft 365 and Windows 11User Acceptance Testing (UAT) and/or functional testingTechnical documentation and process developmentIT ticketing and end-user support workflowsUser access and permissionsWhat We're Looking ForDetail-Oriented & Thorough – Checks work carefully and ensures assignments are complete and accurate.Organized – Effectively manages multiple priorities, deadlines, and follow-ups.Accountable – Takes ownership and follows work through to completion.Proactive Communicator – Provides updates, raises blockers or concerns early, and asks questions when expectations are unclear.Strong Problem Solver – Investigates issues, gathers information, and works toward practical solutions.Adaptable & Eager to Learn – Comfortable learning new systems and adjusting as technology and processes evolve.Customer-Focused – Provides professional, dependable support to internal users.Collaborative – Works effectively with business users, technical teams, and management.