CSA

Job TitleThis position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.Primary ResponsibilitiesCheck in passengers and baggage using Cape Airs reservation systemMake passenger reservations and rebook flightsMake boarding announcementsProvide extra assistance to passengers with special needsAssist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to stationShare information with pilots/ramp/operations using radio communicationsOrganize ticket and cash reportsHandle delayed or missing baggage and process claimsAssure compliance with FAA and airport security proceduresAdditional duties as assignedQualificationsAirline work experience preferredAirline reservation system experience preferredMust be at least 18 years oldMust hold a high school diploma or equivalentMust have valid US drivers licenseMust be able to lift up to 70 lbs.Basic computer skills requiredExcellent communication and excellent customer service skills requiredAbility to interact effectively with othersAbility to work independently and adapt to changing work prioritiesAbility to communicate effectively, orally and in writingFlexibility of schedule is a mustThis position will often require working nights, weekends and holidaysMust exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit