CSR (Route Driver)

CSR (Route Driver)Specialty Textile Services - Phoenix, AZ 85007PositionThe Customer Service Representative (CSR) is responsible for the daily operation of the route or tasks that have been assigned.Position RequirementsMust demonstrate basic English, math, and reading skills.Must be able to effectively communicate with customers.Must be able to perform the following physical activities:Lift repetitively and/or carry 60 poundsReach up to seven feetWalk up to two miles per dayBend up to 120 times per day to pick up clean and soiled linenMust be able to work outside for extended periods in heat and/or cold.Must maintain a valid driver's license.Must maintain a valid DOT physical.Must have and maintain an acceptable driving record.Must present a professional appearance and wear the assigned uniform in the manner directed every day.Must be willing to work holidays, weekends, and/or nights.Must maintain a high level of attention to detail in all tasks.Primary Areas of ResponsibilitiesDelivery driving and pick-up of linen from customers.Efficient routing and servicing of customers.Develop and maintain customer relationships in a manner conducive of insuring and maintaining customer satisfaction.Operate a truck in a safe manner and strictly follow all company vehicle policies.Utilization of all pertinent company systems and processes of paperwork and service functions.Report any "at-risk" or potentially "at-risk" customers to supervisor immediately.Identifying customer problems and concerns, and then resolving their complaints and objections.Add on business/consistently seek opportunities for route growth.Educating the customer regarding abuse and/or less and billing appropriately.Primary TasksEnsure proper load requirements, prior to departing for the assigned route each day.The delivery of all clean billed merchandise and the pick up all soiled merchandise from each customer's respective designated areas.Maintaining the delivery areas within each account.Clearly and securely identify each customer's soil individually.Communicate with customers and provide a high level of customer service.Maintaining accurate inventories by line item within each account, taking physical inventories as needed or directed.The accurate completion and follow up of paperwork including:Invoice adjustments.COD procedures.Soil tickets.Trip sheets.Truck inspection forms.The protection of all company assets including merchandise, vehicles, information.Demonstrate predictive service by anticipating customer demands and concerns by each individual need, seasonality, and volume of business.Ensure the accuracy of customer invoices and deliveries daily.Clearly explain credits, charges, and prices to each customer.Make special deliveries to customers as required.Counting soil, as required by Service Manager.Returning customers merchandise as well as damaged product on a daily basis.