The Poca Valley Bank

CSR Team Leader

Poca Valley Bank is seeking a qualified customer service-oriented individual to fill a full time CSR Team Leader position.

The right candidate will possess:

• A professional demeanor and able to provide outstanding customer service.
• Leadership experience

This position is responsible for:

• Responsible for input in the management of the CSR staff, as well as preparing performance review process.
• Accurately processes all teller transactions, including deposits, withdraws, transfers, loan payments, collecting of fees, etc. according to established procedures.
• Assures all established customer service standards are being met by the staff.
• Responsible for overseeing established daily branch cash limits.
• Assists with identifying and correcting procedural violations and audit findings.