Customer Account Manager Apply
TITLE: Customer Account Manager LOCATION: Everett, WA, USA The TerraPower Isotopes® (TPI™) division has been established to pursue medical isotopes development--advancing nuclear science for significant human health benefits. We seek to support revolutionary radiotherapies for treatments of various cancers through the supply of radioisotopes. TerraPower currently has unique access to a supply of thorium for the long-term production of actinium-225 in the growing alpha therapy market and intends to expand into other nuclear related medical treatments. The TerraPower Isotopes program is an integral part of the Washington State based TerraPower team, a company working to raise living standards globally. In 2006, the company originated with Bill Gates and a group of like-minded visionaries who evaluated the fundamental challenges to raising living standards around the world. TerraPower's mission is to be a world leader in new nuclear technologies, while developing innovators and future leaders in the nuclear field. TerraPower is seeking to hire highly motivated and forward-thinking professionals who are interested in focusing on advanced radiopharmaceutical applications and influencing change within nuclear medicine. TerraPower is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. In addition, as a federal contractor, TerraPower has instituted an Affirmative Action Plan (AAP) to proactively recruit, hire, and promote women, minorities, disabled persons and veterans. Customer Account Manager The Customer Account Manager is responsible acting as liaison for both internal and external customers. Responsibilities • Actively engage in problem resolution for customer orders • Manage assigned customer accounts post agreement signature • Assist with customer contract negotiations • Gather customer order information and input into product ordering systems • Enter and process orders within an internal database for order management • Run reports in Microsoft Excel and analyze for accuracy • Monitor the customer order through its full life cycle • Investigate and resolve customer inquiries and concerns in a timely manner • Enter detailed information into company proprietary software while conversing via telephone • Place outbound phone calls to customers, confirming / obtaining missing information • Collaborating with internal teams to gather and analyze data related to customer orders • Collaborate with various internal TerraPower teams regarding next steps and/or following escalation protocol Key Qualifications and Skills • Bachelor's degree in marketing, business, or a related field and 10 years' experience in a similar, customer-facing role • Prior pharmaceutical, healthcare or distribution experience a plus • Basic computer knowledge with prior experience using Microsoft tools • Intermediate Excel skills with the ability to run reports and analyze for accuracy • Strong written and oral communication with exceptional customer service skills • Ability to be an independent worker and self-directed • Ability to sit for long periods of time in an open setting • Ability to prioritize multiple, concurrent assignments and work with a sense of urgency • Exceptional organizational and time management skills • Detail Orientated • Ability to work effectively in fast-paced environment • The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect and a desire to foster teamwork. • Actual position starting level and title will be determined based on assessment of qualifications. Job Functions Job Functions are physical actions and/or working conditions associated with the position. These functions may also constitute essential functions for the job which the employee must be able to fulfill, with or without accommodation. Information provided below is to help describe the job so that the applicant has a reasonable understanding of the job duties/expectations. An applicant's ability to perform and/or tolerate these actions and conditions will be discussed and workplace accommodations may be made on a case-by-case basis following an individualized assessment of the applicant and other considerations, including but not limited to any governing safety standards. • Motor Abilities: Sitting and/or standing for extended periods, bending/stooping, grasping/gripping, fine motor control (hands) • Physical exertion and/or requirements: Minimal, with ability to safely lift up to 25 pounds • Repetitive work: Prolonged • Special Senses: Visual and audio focused work • Work Conditions: Stairs, typing/keyboard, standard and/or sitting working environment of >8 hrs./day • Travel required: 0-15% TerraPower technology is controlled for export by various agencies of the U.S. Government. TerraPower must evaluate applicants who are foreign nationals (other than asylees, refugees, or lawful permanent residents) in accordance with U.S. Government export control requirements. To facilitate TerraPower export control reviews, you will be asked as part of the application process to identify whether you are a U.S. Citizen or national, asylee, refugee, or lawful permanent resident of the United States. Government export authorization approval times vary. Based on the business needs for a particular position, TerraPower may not consider a foreign national from a country if it is impracticable to obtain timely government export approval. Job Details Salary Range Level 11: $120,672 - $201,119 *Typically, our employee salaries are within .90 - 1.0 of the mid-point of the posted salary band. Any salary offered within the posted salary band is based on market data and commensurate with the selected individual's qualifications and experience. This range is specific to Washington State. Job Type: Full-time Benefits: • Competitive Compensation o Salary, eligible to participate in discretionary short-term incentive payments • Comprehensive Medical and Wellness Benefits o Medical o Vision o Dental o Life o Life and Disability o Gender Affirmation Benefits o Parental Leave • 401k Plan • Generous Paid Time Off (PTO) o 21 days of annually accrued PTO • Generous Holiday Schedule o 10 paid holidays • Relocation Assistance • Professional and Educational Support Opportunities • Flexible Work Schedule TerraPower Career and Benefits information:
