Customer Account ManagerAt Aaron's, relationships with our customers are about first names. Our goal is to bring our customer one step closer to ownership. As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department (responsible for the renewal payment process) and achieving company standards on non-renewal closing percentages. Additionally, Customer Account Managers help support the overall needs of the store by assisting other associates. Throughout your career as a Customer Account Manager, you will gain the necessary skills and business knowledge to grow your career at Aaron's! Come see why the difference is personal at Aaron's, connect with us today!Reports directly to the General ManagerPrimary Responsibilities:Manage the collections processCounsel customers to gain timely lease/merchandise renewalsConfirm customer identification, collect money and obtain customer signatures on lease agreementsContact customers who have not renewed merchandise agreementsMonitor customer payment history and habits and make recommendations to support the customer to ownershipMaintain customer contact over the phone and through home visitsUpdate customer information and maintain accuracyAchieve monthly account goalsReview and close lease agreements with customersAct as a key holder as necessaryFacilitate returns in collaboration with General ManagerClean and certify merchandise in the cleaning station for all merchandise personally returnedQualifications/Requirements:High energy, competitive leaderTwo years of retail, restaurant, or related management experienceTwo years of college or military preferredAbility to relocate desiredExcellent interpersonal relationship skills for daily customer contactStrong telephone mannersNeatly groomed, professional appearanceValid driver's licenseStrong technical skills or working knowledge of electronic productsRoutinely lifting, loading, and "dollying" merchandise 50-300 poundsSatisfactory MVR (driving record), D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testingWe Offer:Extensive Training Programs and Excellent Potential for Upward Mobility5 day work week with ALL Sundays off!Hourly wage + Bonus & Commission opportunitiesMedical, Dental, Vision, & Life Insurance benefitsMatched 401K plan after 1 yearPaid Time OffPaid HolidaysEmployee Purchase DiscountsReferral Program