Customer Account Representative

Customer Account RepresentativeAt Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support. With a focus on professionalism, innovation, and integrity, we are committed to helping companies thrive by connecting them with reliable administrative talent. We believe that excellence starts at the front desk and we're looking for someone who shares that belief.Job DescriptionWe are currently seeking a dedicated and detail-oriented Customer Account Representative to join our team in Raleigh, NC. The ideal candidate will serve as the primary point of contact for our clients, ensuring satisfaction, managing account activity, and maintaining strong business relationships.Responsibilities:Manage and maintain client accounts, addressing inquiries and resolving issues in a timely mannerServe as a liaison between clients and internal departmentsMonitor account activity and ensure accurate records and reportingFollow up with customers regarding services, contracts, or account updatesAssist in the preparation of proposals, agreements, and reportsProvide exceptional customer service and maintain positive client relationshipsIdentify potential opportunities to grow or improve accountsMeet performance metrics and maintain service quality standardsQualificationsBachelor's degree in Business, Communications, or related field preferred. 13 years of experience in customer service, account management, or a related role. Strong communication, interpersonal, and organizational skills. Problem-solving mindset with attention to detail. Ability to manage multiple tasks and prioritize effectively. Proficiency in Microsoft Office Suite and CRM systems. Team player with a customer-first attitude.Additional InformationCompetitive salary range: $52,000 $60,000 annually. Career growth opportunities within a supportive work environment. Comprehensive health, dental, and vision insurance. Paid time off and holidays. Retirement savings plan. Ongoing professional training and development.