Customer Account Specialist

Are you a customer-focused professional who enjoys building relationships, solving problems, and working in a fast-paced manufacturing environment? Our client is seeking a Customer Account Specialist to serve as the primary point of contact for a portfolio of customers, ensuring a seamless experience from quote to delivery.Key ResponsibilitiesManage customer accounts and serve as the main point of contact for inquiries, orders, and updatesProcess quotes, order entry, order changes, and status requestsPartner with Sales, Operations, Production, and Logistics teams to ensure on-time delivery and customer satisfactionMonitor open orders and proactively communicate potential delays or issuesResolve customer concerns, returns, and service-related inquiriesMaintain accurate customer records and documentation within the ERP systemSupport procurement portals, invoicing inquiries, and order-related reportingBuild strong customer relationships and identify opportunities to enhance service and account growthQualifications5+ years of experience in customer service, account management, order processing, or customer supportManufacturing, industrial, or distribution experience preferredERP experience required; NetSuite experience is a plusStrong communication, organization, and problem-solving skillsHigh attention to detail and commitment to delivering excellent customer serviceAssociate's or Bachelor's degree preferredWhy Join?Competitive compensation and benefits package401(k), health insurance, and PTOStable, growing manufacturing environmentCareer growth and professional development opportunitiesHigh-visibility role working across Sales, Operations, Supply Chain, and AccountingThis is a great opportunity for someone who enjoys managing customer relationships, coordinating orders, and serving as a key link between customers and internal teams.Provide your feedback on BizChat