BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. Job Details Requisition ID: 20364 Employment Type: Full Time Job Category: Customer Service/Support Work Location: Harrisburg, PA (Whse) Brief Position Summary The Representative, Customer Care – Enterprise is responsible for customer interactions including inbound phone calls, emails, web and EDI orders, chat, and 3rd party procurement portals. These representatives interact with MSC customers for the purpose of quoting, selling and servicing MSC's largest National Account customers in accordance with MSC's Customer Care contractual standards. Duties and Responsibilities Processes electronically generated orders, quote requests, customer service inbound phone calls, email and chat inquiries for MSC's large Enterprise Customers. Assists customers and other team members with basic customer technical issues, product knowledge, order processing gaps while also resolving all customer service concerns. Interacts with National Account Managers to promote MSC's sales related solutions, account retention and revenue generation strategies. Communicates customer concerns to management ensuring the most effective problem resolution. Utilizes 3rd party purchasing portals, works with the Credit and ITB2B Teams to ensure customers' orders are processed and invoice rejections are minimized. Remains up to date with all Enterprise functions and resources to service the customers on new resources when required. Builds internal and external customer relationships for the purpose of enhancing customer satisfaction while also improving sales and quoting opportunities. Takes ownership with difficult customer service issues while resolving in a timely manner. Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose. Participation in special projects and performs additional duties as required. Qualifications What you need: High school diploma or equivalent, required. Excellent customer service skills, required. Demonstrated sales skills, required. Proficiency in systems used by the Representative, Customer Care such as AS400, Oceana and the MSC website, required. Excellent communication skills, including ability to speak and write standard business English, required. Demonstrates acceptable proficiency in MSC's required competencies: Customer Focus – Instills Trust, Communicates Effectively, Develops Talent, Drives Collaboration, Decision Quality. Bonus Points If You Have Bilingual ability (Spanish or French) desired. General knowledge of the industrial supply industry desired. Other Requirements This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”). Compensation Starting at $14.81/hr - $23.27/hr depending on candidate location and experience. Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. #J-18808-Ljbffr