Customer Care AssociateBe the friendly voice that makes a differenceAre you a people person who can stay cool under pressure? Do friends say you have a smile they can "hear" over the phone? Larson Automotive Group is looking for a Customer Care Associate who can bring warmth, positivity, and problem-solving skills to every conversation.This isn't just about answering callsit's about being the calm, friendly voice that turns a tough situation into a positive experience. If you love helping people and thrive in a fast-paced environment, this could be the perfect role for you.Why You'll Love Working HereCareer Growth: Many of our leaders started in this exact role.Competitive Salary: $39,000 - $45,000/annuallyTraining & Support: We'll teach you everything you need to succeedno automotive experience required.Team Culture: Friendly, fast-paced, and supportive.Perks & Discounts: Enjoy savings on vehicles, parts, and service.Values That Matter: Integrity, respect, and teamwork guide everything we do.What You'll DoBe the First Impression: Answer calls with energy, warmth, and professionalism.De-escalate with Care: Listen empathetically, stay calm, and find solutions for upset customers.Keep Things Organized: Schedule service appointments, set test drives, and follow up with customers.Support the Team: Assist sales and service departments with calls and administrative tasks.Deliver Great Service: Turn every interaction into a positive experience that builds loyalty.What We're Looking ForA friendly, outgoing personality with excellent communication skills.A natural problem solver who can stay composed and empathetic in challenging situations.A clear, professional phone presence that makes people feel heard and valued.Strong multitasking skills and attention to detail in a busy environment.A team player who's eager to learn, grow, and build a lasting career.No automotive experience neededjust bring your positive attitude and people skills!Benefits & PerksMedical, Vision & Dental Insurance (including a $0 cost medical plan option)Company-Paid Life & AD&D Insurance401(k) with Company MatchPaid Time Off & HolidaysEmployee Assistance Program (EAP) free confidential support for mental, legal, financial, and family mattersEmployee Vehicle Purchase Program exclusive pricing on all brands we offerAt Larson, we believe everyone deserves to feel respected, valued, and included. We're committed to creating a workplace where every team member has the opportunity to grow and thrive. Our decisions are made with fairness and integrity, and we proudly provide equal employment opportunities to all qualified candidates and employees. We take responsibility for fostering an environment where everyone feels welcome and supportedbecause that's what family means to us.Ready to Join the Larson Family? This is more than a jobit's your chance to make a real impact while building a career in a supportive, people-first environment.Apply today and let your smile be the first thing our customers hear!RequirementsExcellent communication and interpersonal skillsStrong attention to detail and organizational abilitiesAbility to work well under pressure and manage multiple tasks simultaneouslyKnowledge of automotive repair and maintenance processesFamiliarity with Service Price Guides and estimating repair costsCommitment to providing exceptional customer serviceTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.