Customer Care RepresentativeThe Customer Care Representative's primary role is to manage inbound calls by providing order placement, service dispatch, technical product assistance and order issue resolution support to Customers as well as cross functional groups within STERIS. Individual is responsible for managing calls from multiple queues ensuring department objectives are met and supporting the Healthcare product line for US and Canada including all consumables for infection prevention technology equipment and surgical accessories.Training schedule: Monday - Friday from 8am - 5pm EST for 5 weeks.What You'll Do as a Customer Care RepresentativeProfessionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughlyAccurately and efficiently record Customer purchase order data into Oracle; orders are received via phone, fax, email, EDI and InternetProcess service dispatch calls through Siebel according to Customer requestsPage information to Technicians; escalate as neededMonitor Dispatch board until each page is accepted by the TechnicianManage Customer contract response level as indicated to meet Customer expectationsEducate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers or internal reference materialsResearch availability on service partsQuote service parts per Customer requestInterface with freight carriers and Corporate Traffic for shipment routing, tracking and proof of deliveriesFacilitate cross functional communications to ensure proper account setup, orders are free of account or item holds, tax issues are resolved and products are shipped to meet Customer requirementsResearch and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaintRun daily reports including un-booked order, process hold, credit card authorization failure and specific product reports as neededProvide post-order management support including issue resolutionUtilize available resources to update or increase knowledge on products, systems, procedures, procedures and Corporate initiativesOther duties as assignedThe Experience, Skills and Abilities NeededRequired: High school diploma and 1+ years of business experience Preferred: Bachelor's degree preferred. 1+ years business experience with direct contact with Customers and Sales preferred. Other: Strong decision-making skills; understands how decisions impact the Customer and the Company Strong analytical and problem-solving capabilities Must demonstrate a high level of professionalism and integrity Excellent communication skills written, verbal and presentation Ability to handle multiple demands from many people and prioritize effectively Ability to maintain composure under pressure and demonstrate a "can do" attitude Able to work well within a Team Self-starterWhat STERIS OffersWe value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer:Market Competitive PayExtensive Paid Time Off and (9) added HolidaysExcellent Healthcare, Dental, and Vision benefitsLong/Short Term Disability Coverage401(k) with a company matchMaternity & Parental LeaveAdditional add-on benefits/discounts for programs such as Pet InsuranceTuition Reimbursement and continued education programsExcellent opportunities for advancement in a stable long-term careerSTERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe.STERIS strives to be an Equal Opportunity Employer.