Customer Care RepresentativeCommunications Northwest – Milwaukie, OR (Onsite)Full-Time | Monday–Friday, 8:00 AM – 5:00 PMAbout Communications NorthwestAt Communications Northwest, we don’t just sell communication systems—we support the people who keep communities running.Locally owned and operating since 1988, we are a trusted leader in commercial and public safety two-way radio communications, serving organizations across Oregon, Washington, and beyond.Our work supports industries where communication is mission-critical—from emergency services to transportation and business operations. We pride ourselves on long-term customer partnerships, honest service, and doing the job right the first time.We are a close-knit, growing team where accountability, reliability, and teamwork truly matter.About the RoleWe are seeking a Customer Care Representative to be the front line of our customer experience and a key connector across our internal teams.This is a high-impact, highly visible role that combines customer service, administrative coordination, and inside sales support. You’ll be the person customers rely on—and the team depends on—to keep everything moving smoothly.What You’ll DoServe as the first point of contact—answer phones, greet customers, and manage front desk operationsHandle inbound and outbound customer communication with professionalism and urgencyProcess quotes, sales orders, and customer requests accurately and efficientlySupport the sales team with account coordination and order trackingProvide timely updates on orders, repairs, and service requestsAssist customers in person with order pickup and transactionsProcess repair orders, RMAs, and replacements as neededMaintain accurate records in internal systems (NetSuite or similar ERP)Assist with invoicing and light accounts receivable follow-upWhat We’re Looking For2–3+ years of experience in customer service, office support, or administrative coordinationStrong communication skills with a professional, polished presenceHigh attention to detail and strong organizational skillsAbility to multitask and adapt in a fast-paced environmentComfortable using Microsoft Office (Outlook, Excel, Teams)ERP experience (NetSuite preferred, not required)Typing speed of ~50 WPMWhat Will Make You Stand OutExperience supporting order processing or inside sales workflowsBackground in technical, product-based, or regulated environmentsProven ability to act as a reliable hub between customers and internal teamsStrong follow-through and sense of ownershipWhy Join Communications NorthwestWork for a stable, locally owned company with over 30 years of industry experienceBe part of a mission-driven organization supporting public safety and essential servicesJoin a tight-knit team where your work is visible and valuedOpportunity to grow in a role that touches multiple areas of the businessLeadership is actively involved—you’ll work directly with decision-makersBenefitsKaiser Health/Dental/VisionAflac SupplementalGroup Whole LifeFlexible Health Spending Account401KCanopy EAPCostco MembershipApply TodayIf you take pride in delivering excellent service, staying organized, and being the person others rely on—we’d love to connect with you.