About Swire Coca‑Cola We are a family‑owned bottling company with a story spanning over two centuries. We are one of the largest bottlers of Coca‑Cola in North America, distributing more than 50 beverage brands and flavors, delivering refreshment to over 30 million consumers across 13 states. Join a community of dedicated team members who think big and believe in winning together. Why you’ll love working at Swire Coca‑Cola Swire Coca‑Cola is committed to providing balance to support you in all aspects of your life, both at work and beyond. We offer benefits for physical, financial, and emotional well‑being. Benefits Competitive wages paid bi‑weekly or optional pay on demand; overtime opportunities Health coverage (3 medical options, dental and vision) Health Savings Accounts with company match 401(k) Retirement Plan with company match FREE virtual primary care, acute care and physical therapy FREE Employee Assistance Program FREE Safety shoes annually for most roles Seven company paid holidays and 3 paid floating holidays Paid time off (vacation, sick time, bereavement, jury duty, maternity/paternity, disability leave and volunteer time) Discounted & free product Tuition reimbursement Opportunities for career advancement Enrollment in a Swire Medical Plan is required for some benefits. What does a Customer Care Representative do at Swire Coca‑Cola? Provides customer support to internal and external customers by answering inquiries regarding , processing orders, selling in product voids, handling service/repair requests, and routine check‑ins with existing customers. Takes inbound calls from consumers, customers, internal and external parties including field sales reps, accounting, receptionists, warehouse staff throughout Swire territories. Supports customers and sales reps in registering accounts for online ordering via . Troubleshoots online ordering issues, password resets, and any technical support as needed. Successful employees have a working knowledge of our entire product portfolio and variations in product availability across distribution centers. Must have strong interpersonal skills to manage relationships and ensure exceptional customer service. Able to work under pressure, meet deadlines and performance metrics. Able to effectively communicate concerns and requests, including current events that impact our business. Job Details Schedule: Monday – Friday 9 am – 6 pm, in office. Pay: $18.50 per hour, bilingual in Spanish required. Responsibilities Process customer orders/requests by entering data in CRM and update customer records with purpose and result of the call. When a customer is absent/unavailable in an outbound call, update the call log, add notes and schedule a follow‑up call for the same day with a minimum of three attempts per rescheduled call. During the final portion of any call, answer customer inquiries, remind customers of ancillary items, review current and past orders, make upsell attempts of new/additional products and confirm expected delivery dates. Process service requests that are sent to the field service technician through the customer relationship software. Provide internal and external support by entering accurate information in a timely manner (pricing, address/delivery, reschedule delivery, location, contact information) and assist online ordering customers with password reset, payment, registration, site navigation, and troubleshooting. Notify field sales reps of existing accounts that are no longer purchasing products, and inform customers of updated delivery route changes via phone or email. Maintain accurate customer contact information, phone number, email address. Attend assigned meetings and assist with special projects and events as needed. Requirements High School Diploma (or GED) required. 1+ years customer service experience preferred. Must be able to operate Salesforce, SAP, and Microsoft Office. Must be at least 18 years of age. Apply Now and Share a Coke with Swire! Swire Coca‑Cola is an equal employment opportunity and affirmative action employer that participates in the E‑Verify program as required by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics. Swire Coca‑Cola does not sponsor applicants for work visas. #J-18808-Ljbffr