A leading records management company is seeking a Customer Care Supervisor to lead a high-performing call center team in Brooklyn Heights, Ohio. The ideal candidate will focus on First Contact Resolution while providing coaching and support to agents. Responsibilities include monitoring performance metrics, leading training programs, and ensuring high-quality customer service. This role requires 3-5 years in customer service, with supervisory experience being a key requirement. A salary of $60,000 per year is offered, with opportunities for professional growth. #J-18808-Ljbffr