Clayton is a leading single‑family, values‑driven home builder dedicated to attainable housing, sustainable practices and creating a world‑class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry‑level to more experienced positions, we actively recruit individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you’re in the office, in the field, or on the floor. As a member of our team you’ll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance. Overnight Travel Requirement This position does require overnight travel 4 days a week. Job Overview The Customer Care Field Technician in Training is responsible for delivering the desired customer service experience as represented by the customer care philosophy. The goal is to effectively make warranty, courtesy or service repairs that meet or exceed the expectations of our customers. You will travel to the customer home to examine warranty issues, make the necessary corrections, and articulate to the customer what happened. It is expected that you will be able to perform the repairs, which may include replacing or manually fixing the warranty concern. Proper paperwork documenting repairs, along with pictures, will be required for each job. Core Competencies Computer literate, a plus. Successfully learn the programs necessary to complete all job responsibilities. Proven phone and interpersonal skills. Ability to communicate clearly and positively at all levels, including internal and external customers, peers, managers, and the home office. Good driving record (criminal background checks / motor vehicle records checks will be performed), required. Essential Duties & Responsibilities Provide reliable and trustworthy service and customer support during customer home visits. Effectively schedule and manage all on‑site inspections, repairs, maintenance and testing tasks. Read, understand and execute schematics. Experience with hand tools, power tools and diagnostic tools. Ensure that all work orders, requests for service, and parts forms are properly detailed with required information. Provide polite, ethical, and knowledgeable communication to all customers (homeowners, retail team members, facility team members, and the home office support team). Cooperate with customer care support staff and share information with the production team to improve the quality of our homes. Ensure and promote customer satisfaction through exceptional attention to detail, thorough communication, knowledge of our homes and components, and a desire to provide excellent service. Provide support, knowledge, and input into the Net Promoter Score (NPS) process. Build positive relationships with all customers. Adhere to and support all Clayton Homes Building Group policies and procedures. Operate vehicle in a safe manner and use field automation systems. Follow all federal processes and requirements of the DOT Federal Motor Carrier Safety regulations. Work flexible shifts and adapt to changing work schedules, including being away from home for several days at a time. Knowledge, Skills & Ability Requirements Language skills to read and interpret documents such as policies, safety rules, operating instructions, and procedure manuals; write routine reports and correspondence. Mathematical skills to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Computer skill to learn new programs as needed. Reasoning ability to apply common sense understanding to carry out instructions in written, oral or diagram form, and to deal with problems involving several concrete variables in standardized situations. Physical Demands & Work Environment Physical demands include regularly standing, lifting up to 100 pounds, walking, working in confined spaces, bending, reaching with hands and arms, and operating in outdoor weather conditions. The work environment ranges from moderate (office, road, customer homes) to loud (production plant) noise levels. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits Full‑time team members can create their own health, dental, and vision benefits package. We offer competitive 401(k) programs, including investment options and company matching for full and part‑time employees after one year. Additional benefits include paid parental leave, tuition reimbursement, employee assistance programs, paid volunteer time through our Clayton Impact program, and more. We encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in‑person. Equal Opportunity Employer Statement Clayton is committed to a diverse and inclusive workplace. We are an equal‑opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Business Unit - B00018 Clayton Manufacturing #J-18808-Ljbffr