Customer Care/Warranty Representative

OverviewLooking to grow your career at a company that puts its people first? Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 21st largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, for three years in a row and we've been officially certified as a Great Place to Work in 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.Headquartered in Fort Mitchell, Kentucky, Drees has operations in eleven metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.Responsibilities/QualificationsDrees Homes is seeking candidates for the position of Customer Care/Warranty Representative in the Cincinnati area and surrounding areas. In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.Duties and Responsibilities:Complete assigned warranty service requests within the guidelines of company policyFollow up on all warranty requests to vendors/contractors to ensure prompt service to the customerEvaluate all customer complaints and report solutionsConduct 90 day appointments and service as needed basis for the remainder of the yearKeep the customer care system up-to-date and accurateRecommend changes that will improve processesMonitor and respond to email and voice mail messages dailyComply with the "Warranty On Call" procedureDesired Knowledge and Skills:Ability to diplomatically and effectively handle stressful customer situations, including conflict resolutionExcellent verbal and written communication skills with internal and external customersGeneral knowledge of residential construction and the homebuilding processMust have basic computer skills, experience using an iPad preferredSelf-driven and able to work independentlyCustomer oriented, outgoing, dependable & ethicalPunch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpfulProblem solving abilities with excellent follow-up skillsMust have reliable transportationMust have a High School DiplomaConstruction or other related college degree a plus3-5 years Residential Home Experience idealThe typical schedule of this position will be Monday Friday 8 AM to 5 PM, plus additional hours as necessary.Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.SummaryEqual Opportunity Employer / Drug-Free Work PlaceTo learn more about Drees Homes, please visit our website - www.dreeshomes.com