Customer Communications Management Ccm Consultant

Posted on: Jul 21, 2026

Apptad Inc
Lansing, Michigan
Onsite
Full-time

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Job Title :

Customer Communications Management Ccm Consultant

Job Type :

Full-time

Job Location :

Lansing Michigan United States

Remote :

Job Description :

Role: Customer Communications Management (CCM) Consultant

Location Lansing, Michigan

Contract
ONSITE

7 to 12 years in Customer Communications Management (CCM) using SmartComm (Thunderhead).
Technical Knowledge: Strong skills in JavaScript, XML, XSLT, and REST/SOAP APIs.
Platform Expertise: Hands-on knowledge of SmartComm modules like Data Modeler, Draft Editor, and Review Now.
Domain: Background in Banking, Financial Services, or Insurance (BFSI) is highly preferred.
Lead Teams: Guide offshore developers, check code quality, and assign tasks.
Design Templates: Create reusable digital forms and letters using tools like the Advanced Template Designer.
Data Mapping: Connect form fields to data using formats like XML, JSON, and XPath.
System Integration: Link SmartComm with larger systems like Guidewire or Salesforce via APIs.

Review & Testing: Test templates to make sure customer letters, policies, and bills are accurate and compliant

Must have skills

Customer Communications Management (CCM) using SmartComm (Thunderhead).