Customer Coordinator Apply
Customer Coordinator
Salary: 27,000 per annum (Pro-Rata)
Part-time Role - Upto 25 hours per week (flexible working Pattern)
Our Customer Account Coordinator is responsible for managing the ongoing relationships with CiCs small customers. You will ensure an efficient and effective approach is taken to supporting delivery of services to all our customers, providing administration support such as in relation to contracting, billing and reporting.
Youll need to be flexible and proactively work with our different teams as well as consistently supporting your own client base.
What you will be doing as the Customer Account Coordinator:
- Managing over 100 of CiCs smaller clients, being first point of contact for any queries or feedback, following up queries accordingly by liaising with internal and external departments as required
- Assisting the Relationship Managers (RMs) with the administration of their accounts
- Support in provision of client reporting
- Support and co-ordinate communications with all of CiCs client database to provide updates on services, news, events etc.
We are looking for someone that can work effectively across different communications styles i.e. Sales, Operational/Administrative and Clinical roles and can adapt.
The role requires a good understanding of the business environment, but also the ability to quickly learn if information is unfamiliar.
To be our Customer Account Coordinator you will have:
- Understanding of client relationships and maintaining positive and proactive communication styles, appropriate to different clients
- Concepts of financials and invoicing procedures
- Background and knowledge of basic business operations
CiC helps organisations to perform better by improving the well-being and psychological health of their people.
We do this by actively listening to our customers needs and providing a fully tailored solution. Our team of well-being experts and clinicians work hand in hand with organisations to create a programme of support to resolve staff issues such as absence, retention and poor collaboration and drive a better, happier, more engaged workforce who pull together in the same direction.
At CiC Wellbeing, weve spent time listening to our employees to build our benefits package;
- 25 days annual leave plus bank holidays with the opportunity to purchase extra holiday.
- EAP Support programme available 24/7 with access to 6 x counselling sessions
- Private Medical Insurance / Life assurance
- Up to two days each year dedicated to Community Giving (Volunteering)
- Eyecare vouchers with help to purchase new glasses.
- Online discount shopping via Perks at Work
- Cycle to Work scheme.
- Travel Season ticket loan
- Access to Salary Finance; financial education and advice
- The opportunity to buy extra perks such as, critical Illness Cover, dental insurance
Why Join Us?
At CiC, we enable a dynamic and ambitious environment where your ideas matter. You'll have the autonomy to drive performance and shape our services, contributing to our growth and success. Our open culture encourages innovation and excellence, providing you with the platform to thrive and make a meaningful impact on workplace well-being worldwide.
If you're dedicated, flexible, enthusiastic, and driven by success, join us at CiC Wellbeing. Be part of our journey in creating healthier, happier, and more productive workplaces globally.
CiC Wellbeing: Enhancing Workplace Well-being, One Solution at a Time.
If you believe you have the skills, experience, and passion to excel in this role, we'd love to hear from you. Apply now to become our Customer Coordinator and make a difference in workplace mental health!
We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at alewis@ingeus.co.uk
Please note, if we receive a high volume of applications, the role may be closed early.
