Customer Delivery Consulting Engineer

Location: Onsite .(Meade, MD )

The Customer Delivery Consulting Engineer is responsible for the support and delivery of network optimization, architectural design services and implementation. In this role, you will be "The face to the customer" working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. The ideal candidate is a creative problem solver, comfortable with challenging the status quo and able to rapidly respond to escalated issues. With a top-tier mix of broad networking knowledge and specific area expertise, as well as excellent customer relationship skills, you're well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.

MUST HAVES FOR THIS ROLE ARE THE FOLLOWING:

• TS/SCI
• CCIE not a requirement, CCNA minimum
• Security w/ focus on ISE is the skillset needed
• Comply to Connect, 802.1x, Firewalls, Firepower

*** The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position performs work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government TS/SCI Clearance. Must be able to work onsite 5 days ***

WHAT'S THE JOB

The Customer Delivery Consulting Engineering role is comprised of geographically dispersed engineers that design, architect, and support work on critical networks with innovative solutions. This team is leading the way in providing foundational engineering and operations support with the expectation for networks and data centers to perform at the highest possible levels. We work with our customer in getting their infrastructure ready for future architectures and solutions and assisting them in navigating through proof of concepts and introduction of the same. Strong relationship building and interpersonal skills are traits of successful consultants in this organization. We are strongly focused on continuous development and training on new products/technologies that keep us in a leading position as industry network consulting leaders.
As part of this team, you will work directly with our customers and gain hands-on experience and exposure into their networks. You will collaborate on a variety of projects that have a real impact to our nation's security. We will value your ideas and perspective on how to get things done. You will work on network infrastructures and help to deliver business solutions and technology solutions from data, security, mobility, and cloud.

• Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
• Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of services and solutions to customers.
• Drives customer technology transitions, influencing solution architectures and services
• Builds customer simulations to resolve/validate complex problems and compatibility issues
• Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
• Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
• Based on project requirements, consult and work with customers and stakeholders to plan, design, install, configure, integrate and/or optimize suite of products, services to accelerate business outcomes
• Translate business requirements into solution design
• Mentors and develops others
• Individual contributor

Role & Responsibilities

• Connects with internal stakeholders, customers and partners across functions and boundaries to achieve significant results. Earns the confidence of leaders and customers and able to use the confidence to achieve results.
• Has a global impact.
• Decisions impact the achievement of customer, operational, program or service objectives.
• Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
• Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
• Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.
• Owner and keeper of our culture.
• Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
• Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
• Recognized as an expert in their technical domain.
• Independently applies knowledge and experience in creating solutions for customer outcomes.
• Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
• Initiates reviews of ideas and technical objectives within and across Services. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment.
• Works independently, with guidance in complex situations only. Able to lead some projects or programs within a function and may act as a team leader to coordinate activities of other personnel.

WHAT IS NEEDED?

• Has moderate to advanced knowledge of software programmability, automation, orchestration, virtualization and/or security.
• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.
• Expert level (e.g. CCIE) or equivalent relevant experience desired.
• Client facing experience. Ability to be onsite 5 days/week at the customer location.
• Ability to apply critical thinking to function effectively in ambiguous circumstances.
• Successfully communicates difficult concepts. Guides, influences and persuades others either internally and externally.
• In depth knowledge in one or more of the following technical domains:

In depth knowledge in one or more of the following technical domains:
Security:

• Candidate must have advanced knowledge and experience with the following areas: System Hardening and Availability, Threat Identification and Mitigation, Intrusion Prevention and Content Security, Identity Management, ASA Firewall/VPN, IOS Firewall and Confidentiality and Secure Access (PKI, IKE, RSA, etc.)
• Has experience with ISE, FirePower, SteathWatch, ASA, Firewall and IPS