Customer Experience Associate

Location: Hybrid Remote | Brentwood, TN 37027
Salary: $35,000 - $45,000 per year | ⏳ Full-Time

Deliver Outstanding Customer Service & Elevate Customer Satisfaction!

Are you a customer-focused professional with a passion for solving problems, engaging with clients, and enhancing customer experiences? We’re looking for a Customer Experience Associate to be the first point of contact for our customers, ensuring their needs are met with professionalism, efficiency, and enthusiasm.

If you thrive in a fast-paced, customer-driven environment, possess strong communication skills, and enjoy helping customers find solutions, this role is perfect for you!

What You’ll Do (Key Responsibilities):

Engage with customers through phone, email, and chat to provide exceptional service and support.
Analyze customer inquiries, offer tailored solutions, and escalate complex issues when necessary.
Conduct outbound follow-ups to ensure customer satisfaction and address unresolved concerns.
Maintain professional phone etiquette while handling customer interactions.
Assist with cash handling processes when required, ensuring accuracy and compliance.
Collaborate with internal teams to enhance customer support strategies and improve service delivery.
Utilize sales techniques to promote relevant products and services to customers.
Accurately document customer interactions in the system for future reference and service improvement.

What We’re Looking For (Qualifications):

Previous customer service experience (preferred, but not required).
Strong analytical skills to assess customer needs and provide effective solutions.
Excellent verbal and written communication skills, with a focus on phone etiquette.
Multilingual abilities are a plus to better serve diverse customers.
Experience in cash handling is advantageous.
Familiarity with sales techniques to engage customers and promote offerings.
A proactive and customer-first attitude with a commitment to service excellence.
Ability to work both independently and collaboratively in a team-driven environment.

Why Join Us? (Benefits & Perks)

Comprehensive Benefits Package:
401(k) Retirement Plan
Medical, Dental, and Vision Insurance
On-the-Job Training & Career Growth Opportunities
Paid Time Off (PTO)
Work-From-Home Flexibility

People with a criminal record are encouraged to apply.

Shift: Day Shift
Work Location: Hybrid Remote in Brentwood, TN 37027

Join us and make a meaningful impact in enhancing the customer experience! Apply today!