Customer Experience Associate (Seasonal) - SoHo

Customer Experience SpecialistThe Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You're a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment. Part-time positions must be able to commit 25-28 hours per week.What You Get To Do Every DayClient Engagement & SalesDrive Revenue: Actively engage with customers through suggestive selling and deep product knowledge to exceed daily sales goals.Proactive Outreach: Perform daily outreach to drive consistent traffic and repeat business.Mission-Driven Education: Serve as an expert on The RealReal's circular economy mission, educating both buyers and consignors on the value of sustainable luxury.The Consignment ExperienceInbound Strategy: Manage the consignment drop-off experience, setting clear expectations with consignors regarding our process and valuation.Quality Control: Meticulously review and catalog luxury items for shipment, ensuring every piece meets TRR's rigorous standards.Relationship Management: Act as a brand diplomat to resolve complex consignor inquiries with a solution-oriented mindset to ensure long-term loyalty.Operational ExcellenceBoutique Standards: Maintain a pristine floor environment through strategic merchandising, replenishment, and adherence to brand aesthetics.Store Readiness: Support seamless opening and closing procedures, ensuring the store is always client-ready.What You Bring To The RoleMinimum Requirements1+ years retail experience in a customer or business-facing positionAbility to work flexible hours to meet the needs of the business which may include holidays, evenings and weekendsDedication to delivering an elevated experience to both customers and employeesAbility to problem solve in order to meet the needs of customersA positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all timesReceptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performanceYou remain calm and professional in the 'grey areas' of retail, utilizing creative partnerships to turn challenging moments into positive client outcomes.Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustrationAbility to excel in a dynamic, fast paced environmentPreferred RequirementsPrevious luxury/consignment retail experienceProficiency with Google Suite and SalesforceExperience using Mac iOS operating systemCompensation, Benefits, + PerksThis position is not eligible for benefits. The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.