Customer Experience Coordinator

ABOUT POWERMARKETPowerMarket is a growing company working at the intersection of energy, policy and technology that believes the future of the clean energy industry is digital. In addition to launching exciting new clean energy products and services, we're a national leader in community solar and provide solar developers, utilities, and municipalities with a technology and services platform to manage their clean energy program offerings.We are a mission driven, 100% employee-owned company that’s growing rapidly. We work out of a fantastic co-working space located in midtown Manhattan, and support remote and hybrid work environments with many employees choosing to go into the office a couple days each week. Although we are open to remote candidates, very strong preference will be giving to people local to the NYC region for this role..ROLE OVERVIEWWe're looking for an experienced support and/or communications professional with direct call center experience. In this role, you will help people understand the benefits of community energy programs, facilitate their enrollment, and provide excellent customer service to ensure they remain active participants.ResponsibilitiesAddress questions and concerns for prospective and current community solar subscribers in a fast-paced, high-customer volume environment primarily over phone and emailExplain complex solar and energy industry concepts in accessible termsProvide excellent customer service by quickly answering questions, anticipating and addressing people’s concerns, and troubleshooting technical problemsCollect, analyze and share customer feedback to internal teams to improve customer service experienceDraft email templates, scripts, and other materials to support customer interactionAssist customers with billing issues both simple and complexAbility to quickly learn about state and utility rules and processes as they relate to participation in a renewable energy programQualificationsPrevious call-center or customer service representative experience is requiredFantastic verbal and written communication skillsVerbal and written Spanish language fluency preferredMust be based in the New York City Metropolitan AreaPassion for the clean energy industry and a strong desire to learn moreStrong computer literacyCollege degree in communications or related field of study preferred or equivalent professional experienceComfortable working in a fast-paced environmentTo Apply: Interested candidates should submit a resume and cover letter to careers@powermarket.ioSalary$60,000 - $70,000 USD