Ironwear is an established and growing safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Customer Experience Coordinator will assist as a direct link between the Customer, Account Managers, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing ongoing support, addressing various customer needs, addressing inquiries regarding products, and helping them make informed decisions about products to purchase. At times, this position includes filling in for other members of the team and occasionally taking part in extra tasks as needed.

Responsibilities:

• Help answer incoming telephone calls.
• Check incoming orders and present them to processing.
• Assist customers with product inquiries about inventory, pricing, incoming orders, back orders, and returned goods.
• Attempt to ‘add-on’ products as appropriate, when discussing orders with customers.
• Call customers as needed about orders being discussed.
• Verify with the administrative processor on details of the order to ensure a smooth order process: price validation, shipping arrangements, approved product substitution, and product requirements.
• Send upon request an acknowledgment to the customer via email or phone with updates on order fulfillment and delivery.
• Address any customer issues or complaints with the Account Manager
• Process all paperwork for customer RGAs.

Required Skills/Abilities:

• Superior verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Ability to compile, analyze, and communicate data.
• Organized and detail oriented.
• Strong interpersonal skills.

Education and Experience:

• High school degree or GED required.
• A minimum of two year’s related experience

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

What’s In it for You!

• Career growth & development
• Competitive Compensation Plan
• Group benefits including medical, dental, and vision benefits with 100% premiums paid by Ironwear
• Paid Time Off
• Paid Holidays
• 401k with company match