Customer Experience Manager

Benefits Support SpecialistVogt Insurance Partners is seeking a detail-oriented and motivated team member to join our growing team in Melbourne, Florida. This role is ideal for someone who enjoys helping clients navigate health insurance benefits, has strong organizational skills, and is looking to build a long-term career in the insurance industry.About Vogt Insurance PartnersVogt Insurance Partners is a client-focused insurance agency specializing in health insurance solutions and employee benefits support. We are committed to simplifying the health coverage process for individuals, families, and organizations by providing responsive service, clear guidance, and dependable support. Our team values professionalism, accuracy, and a strong commitment to client care.Position OverviewYou will play a key role in supporting clients through health insurance enrollment, eligibility management, and ongoing benefits administration. You will serve as a primary point of contact for health plan support and ensure accurate handling of member information and documentation.Key Responsibilities• Assist clients with health insurance enrollment and plan updates• Answer questions related to health, dental, and vision coverage• Issue ID cards and support member onboarding• Upload and maintain eligibility files with accuracy• Coordinate with insurance carriers to resolve coverage issues• Support open enrollment and ongoing benefits administrationQualifications• Strong communication and customer service skills• High attention to detail and accuracy• Experience in insurance, HR, or benefits administration preferred• Willingness to obtain a 215 insurance license (training provided)• Willingness to obtain HIPAA clearanceWhat We Offer• Competitive compensation• Career growth opportunities within the insurance industry• Training and support for licensing and complianceLocation: 14 Suntree Place, Suite 101, Melbourne, FLJob Type: Full-timeHow to ApplyPlease send your resume to: info@vogtinsurancepartnersllc.com