Customer Experience Representative (Inside Sales Support)

Company Description Warmup is a UK-based manufacturing company specializing in innovative smart controls and underfloor heating solutions, with more than 2 million systems sold in over 70 countries. Founded over 25 years ago, Warmup is a research-driven business that designs proprietary, world-leading heating products. Warmup Inc. is the North American arm of Warmup Plc, headquartered in Bethel, CT. The company is an active member of local and national building associations and maintains a strong field sales presence across North America. Warmup Inc. partners closely with installers, distributors, and builders to support the promotion and installation of heating products for comfort, primary heating, and snow-melting applications.Role Description The Customer Experience Representative (Inside Sales Support) is a full-time, on-site role based in Bethel, CT. This role focuses on providing high-quality customer service to homeowners, contractors, and trade partners via phone, email, and other communication channels. Daily responsibilities include responding to product and order inquiries, processing quotes and sales orders, and offering knowledgeable guidance on Warmup’s heating solutions. The representative will assist in troubleshooting basic product and installation issues, coordinating with technical and field teams when needed. Additional duties include maintaining accurate customer records, supporting inside sales initiatives, and contributing to overall customer satisfaction and retention.Qualifications Strong customer-facing skills, including Customer Support and Customer Service, with a focus on building positive, long-term relationships.Demonstrated ability to promote Customer Satisfaction through timely responses, empathy, and solutions-oriented support.Effective Communication skills, both verbal and written, with the ability to explain technical concepts in clear, accessible language.Basic Troubleshooting skills for product and installation questions, with the capacity to identify issues and escalate when appropriate.Previous experience in inside sales support, call center, or customer experience roles, preferably in manufacturing, HVAC, or building products.Comfort with CRM systems, order-entry software, and standard office productivity tools (e.g., email, spreadsheets, documentation platforms).Strong organizational skills, attention to detail, and the ability to manage multiple customer interactions and tasks simultaneously.High school diploma or equivalent required; post-secondary education in business, communications, or related fields is an asset.