Customer Experience & Sales Manager

You might already be one of us if you... You love people and connect easily. Strangers gravitate toward you, and you make them feel like they already belong. Bring a level of positive energy that makes people want to be around you. Remember people's names, and genuinely mean it when you ask how their day's going. You can’t help but connect people, "you two should meet" is basically your catchphrase. Live for fitness, music, and community. If so, this role was made for you. Why Work at Body Machine Fitness? At Body Machine Fitness, we do not just run workouts, we create experiences that drive real results. BMF is a music‑driven, neuroscience‑based fitness experience built to feel more like a live concert than a typical gym. Think custom curated playlists by our in‑house music producer, lights synced to the workout, serious energy, and a room full of people pushing together. People don’t just take classes here. They join a movement. We’ve been ranked the #1‑rated gym in DFW five years running, named #2 Best Place to Work in DFW, and hold a 4.9 rating across more than 35,000 reviews. We’ve also been featured in 3 episodes of Paramount’s Landman. We have an active studio in Plano and are launching our second location in Dallas Uptown Fall 2026 with rapid national expansion starting in 2027. This is a brand building fast, and this role sits at the center of that growth. What You’ll Do People come to Body Machine Fitness for the workout. They stay for the experience and the community. We need someone who can own that experience end to end, turning every person who walks through our door into a committed, long‑term member of the community. Internally, we call this person our Energy Influencer. Think of the role as part host, part community builder, and part sales leader. You’ll set the tone of the studio from the moment someone walks in, to the moment they leave. You’ll greet members by name, make first‑timers feel confident, spark connections, and make sure every person feels seen, valued, and supported. You’ll also own conversion and retention. Running tours, closing memberships, and building the relationships that keep people coming back long after their first class. Marketing brings people through the door. Your job is to close them when they’re ready, and make sure they never want to leave the community once they’re in it. What You’ll Own SALES Own conversion from inbound lead to signed member: outreach, studio tours, follow‑up, and close Follow up with inbound leads via text, phone, email, and in person with speed and consistency Sell memberships and packages with confidence, clarity, and integrity Hit and exceed monthly membership sales targets Collaborate with marketing to convert digital leads into signed memberships Track activity and results in CRM; report weekly to leadership on pipeline and performance Lead, train, and coach the front desk team on hospitality and member engagement to support your efforts COMMUNITY & ATMOSPHERE Welcome prospects and members alike, guiding first‑timers through their first experience Foster genuine connections among members, turning first‑time visitors into a tight‑knit community Greet members by name and anticipate needs before they’re asked Build member loyalty and word‑of‑mouth referrals through strong relationships and community events Plan, host, and facilitate community gatherings, mixers, and studio events that drive engagement and connection Qualifications Required: Strong customer‑focused skills, including customer experience and satisfaction, with a track record of enhancing member or client journeys Customer service and communication skills to manage front‑of‑house interactions, handle escalations, and maintain clear, professional dialogue with diverse audiences Experience leading or supervising customer‑facing teams in fitness, hospitality, retail, or similar service environments Direct sales experience with a quota or commission structure Ability to thrive in a fast‑paced, on‑site studio setting, with strong organizational skills and attention to detail Comfort working with basic CRM or member management systems; familiarity with metrics such as NPS, retention, sales targets, and review scores Availability for a flexible schedule that may include early mornings, evenings, weekends, and holidays Analytical skills to interpret feedback, reviews, and operational data, and identify trends that inform process and experience improvements Previous experience in fitness or wellness environments and a passion for helping people reach their next level Sales experience is helpful. Confidence, drive, and emotional intelligence matter more than a perfect resume. Who Thrives Here This role is for someone who: Reads people and rooms quickly; you notice hesitation, mood shifts, and unspoken needs before anyone says a word Is motivated by goals, numbers, and results. You keep score. Takes ownership of outcomes, doesn’t need to be micromanaged, and treats feedback as fuel Can stay focused in a fast‑moving, high‑energy environment Defaults to optimism under pressure; setbacks are solvable, not stopping points Genuinely believes what BMF does can change lives, and can communicate that naturally Leads from the front. You model the behavior you’ll eventually coach others on Notices when a member needs help before they ask for it Believes energy is contagious Compensation & Earning Potential This role rewards performance. $50k base + commission + bonus (realistic first year $70k+). Uncapped earning potential. Growth We’re a growing company and want you to grow with us. As we open new studios, you have the opportunity to grow into other roles. Job Type Full‑time $500/month employer healthcare contribution (90‑day wait) Paid time off Free membership for you and your significant other #J-18808-Ljbffr