Customer Records Coordinator

Company Description A & R Energy Services, Corporation, founded in 2010, is a one-stop provider of oilfield services and preventative maintenance across multiple states, including Texas, Oklahoma, New Mexico, Wyoming, Colorado, Louisiana, Arkansas, and Utah. The company specializes in valve maintenance and repair, pressure relief and process control devices, valve actuation, chemical injection, and instrumentation. A & R Energy Services supports energy sector clients with reliable field services that help maintain safety, efficiency, and regulatory compliance. Team members work in a dynamic, operations-focused environment that values accuracy, customer satisfaction, and consistent service quality.Role DescriptionThe Customer Records Coordinator is a full-time, on-site role based at 3201 Robinson Road in Waco, TX 76706. This position is responsible for organizing, maintaining, and updating customer records and service documentation in a timely and accurate manner. Day-to-day tasks include entering and verifying data in record management systems, processing new customer accounts, and ensuring documentation related to service orders, maintenance activities, and billing is complete and properly filed. The coordinator will respond to customer inquiries, support internal teams with access to accurate records, and help resolve discrepancies by reviewing service histories and documentation. The role also involves generating basic reports, following established data integrity and confidentiality standards, and collaborating with operations and customer service staff to maintain a clear, reliable record of customer interactions and services.QualificationsManage and maintain document systems to ensure accurate filling and retrieval of records. Including organizing, updating, and safeguarding customer and service data.Conduct regular audits of records to ensure accuracy, completeness, and compliance with archival standards.Facilitate the digitization of physical records to enhance accessibility and security.Provide administrative support related to records coordination tasks as needed.Proofread documents for accuracy and consistency before finalization or distribution.Candidates should possess effective Communication and Customer Service skills to interact with customers and internal teams in a clear, professional manner.Candidates should possess proficiency with basic office software and databases, including spreadsheets and record management tools.Attention to detail, strong organizational abilities, and a commitment to data accuracy and confidentiality are essential.Ability to work on-site in Waco, TX, manage multiple tasks, and meet deadlines in a fast-paced operational environment.Prior experience in records coordination, administrative support, or a similar role; experience in the energy or industrial services sector is beneficial.High school diploma or equivalent required; post-secondary education in business, administration, or a related field is a plus.SkillsMust be proficient in Excel, Microsoft Word and QuickBooks Enterprise.Experience in data management, including data entry, retrieval and analysis.Strong proofreading skills to ensure the quality of documentation.Demonstrating the ability to manage multiple tasks efficiently.Ability to work independently as well as collaboratively within a team environment.BenefitsHealth InsurancePaid time off401KWork location on site: 3201 Robinson Drive Waco, TX 76706