Customer Relations & Front Office Coordinator

CUSTOMER RELATIONS & FRONT OFFICE COORDINATOR All Florida Security Services – Port St. Lucie, FL Full-Time | Monday–Friday | 9:00 AM–5:00 PM (30-Minute Lunch) Pay: Competitive hourly wage based on experience THIS ISN'T YOUR AVERAGE DESK JOB... If you're looking for a quiet receptionist position where you answer a few phones and sit behind a desk all day... This isn't it. If you enjoy staying busy, solving problems, helping people, organizing moving parts, and making sure nothing falls through the cracks... Keep reading. At All Florida Security Services, our Front Office Coordinator is the heartbeat of our company and the "air traffic controller" of our daily operations. Every phone call, client, student, applicant, visitor, employee, and vendor interaction begins here. You’ll help keep communication flowing, operations organized, customers happy, and our team moving forward. No two days are ever the same. WHO WE ARE... All Florida Security Services is an award-winning, family-owned company proudly serving Florida's Treasure Coast since 1998. We don't believe in being "just another security company." We believe in professionalism, leadership, accountability, customer experience, and building long-term relationships with both our clients and employees. Our growing organization includes: Professional Security Agency Security Officer Training Center We're proud of our reputation, our culture, and the difference we make in our community, and we're looking for someone who wants to grow with us. WHAT YOU'LL DO... Customer Relations Welcome clients, students, applicants, and visitors Answer incoming phone calls, emails, and inquiries professionally Deliver exceptional customer service Create a warm, welcoming, and professional office environment Student Services Register students for training classes Maintain class schedules and rosters Coordinate confirmations, reminders, and transfers Assist students with questions throughout the registration process Lead & Client Communications Respond to website inquiries and phone leads Follow up with prospective customers Track communications and customer interactions Support sales and customer relationship efforts Administrative Operations Filing, scanning, printing, and document organization Prepare reports and spreadsheets Maintain office and training inventory Coordinate supplies and materials Help maintain organized workflows and accountability Customer Experience Professionally resolve customer concerns Encourage customer reviews and testimonials Technology You'll Use We believe technology should make work easier, not harder. You’ll receive training on our systems, including: Task management software AI-powered productivity tools No advanced experience is required. A willingness to learn is. YOU'RE PROBABLY A GREAT FIT IF YOU... Thrive in a fast-paced environment Enjoy staying organized Naturally notice details others miss Think ahead instead of waiting for instructions Stay calm under pressure Take pride in your professionalism Enjoy solving problems Like improving systems and processes Want a career—not just another job THIS POSITION IS NOT A GOOD FIT IF YOU... Prefer slow-paced workdays Become overwhelmed by multiple priorities Wait to be told what to do next Want to spend most of the day sitting behind a desk PREFERRED QUALIFICATIONS Administrative or office experience Front office or reception experience Professional appearance and demeanor Ability to maintain confidentiality Comfortable learning CRM software, task management systems, and AI tools BONUS EXPERIENCE Helpful but not required: Inventory management PHYSICAL REQUIREMENTS This is an active office position. You should be comfortable: Walking throughout the office Greeting customers throughout the day Standing for extended periods as needed Occasionally lifting office or training materials (up to approximately 25 pounds) Moving between multiple work areas during the day OUR CULTURE Our company operates using organized systems, clear expectations, teamwork, accountability, and continuous improvement. You don't need to know all of our software before you start. ===== >>> We'll teach you. What matters most is your attitude, professionalism, organization, communication skills, adaptability, initiative, and willingness to learn. We're looking for someone who wants to become an important part of our team—not just fill a position. WHY JOIN OUR TEAM? Growing company established in 1998 Opportunity for advancement Supportive leadership Positive team environment Variety, every day is different Learn customer service, operations, business administration, leadership, sales, technology, and AI tools Make a real impact on the success of our company #J-18808-Ljbffr