The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks.

Responsibilities

• Take incoming customer requests for service and supplies and inputs data into E-Auto
• Prioritizes calls and dispatch information to the appropriate technician in designated area
• Schedules service calls and preventative maintenance for technicians based on priority, location, and type of equipment
• Process auto replenishment orders for supplies for specific customers
• Audit and process delivery schedules daily for next day delivery/removal of equipment
• Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible
• Additional duties as assigned

Job Related Dimensions

• Strong communication skills – both verbal and written
• Working knowledge of MS Office to include Word, Excel and Outlook
• Data entry skills with an attention to detail
• Must reflect the highest priority emphasis on customer service and satisfaction
• Requires the ability to multi-task in a fast-paced environment

Qualifications

• HS Diploma or GED

Physical Demands & Work Environment

• Ability to sit at desk for prolonged periods of time.
• Ability to talk on the phone and work with various computer tools and applications.
• Ability to type and compose written communication in various forms.
• Ability to lift 20+lbs on occasion.