Customer Service / Inside Sales Support Representative

Location: New Caney, TX 77357
Starting Pay Rate: $16 /hr
Schedule: M-F, Day Shift, 8:00AM - 5PM
Full Time

Job Description

Focuses on creating and maintaining superior customer service, both externally and internally by processing orders for products received from customers and by making sales calls

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Processes incoming orders to customer order specifications, relays changes and addresses concerns until customer satisfaction is fully achieved.

· Interfaces with company branches and outside sales by providing customer-order quotes, ship dates and order status information.

· Gain product knowledge to inform customer of unit prices, shipping dates, anticipated delays, and any additional information needed by customer.

· Advises customer if the order is close to the current dollar discount and inquires if they would like to take advantage of the discount by adding on to the order.

· Maintains daily “open order” report to monitor sales status and provide feedback to sales and management.

· Expedites order by monitoring both current and inbound inventory levels for application against existing orders.

· Writes or types order form, or enters data into computer, to determine total cost for customer.

· Occasionally meet with customers

· Follows up on orders to ensure delivery by specified dates.

· Computes price, discount, sales representative's commission, and shipping charges as required.

· Checks shipping orders to ensure they are accurate with regards to quantity shipped; this is done by comparing shipping documents with computer generated reports.

· Receives and checks customer complaints.

· Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.

· Answers questions from customers or individuals on how a product operates or directs them to the person that is able to assist them.

· Maintains customer name and address data base.

· Responsible for sending new pricing, with the correct multiplier, to all customers.

· Make up to 20 sales calls per day. Mostly warm, repeat customer calls

QUALIFICATIONS

· High School diploma or Equivalent

· Must be able to make up to 20 sales calls per day

· Experience in customer service/inside sales is a plus, but not required

· Must be friendly, clear speaking and have the ability to work with patience and courtesy in customer relations.

· Must have computer efficiency

· Must have strong communication abilities and be able to interface and work with supervisors, managers and all departments including sales, operations, logistics and finance.