Position: Customer Service and Operations Coordinator
Location: Aurora, IL
Employment Type: Contract / Temporary
Pay Offered: $20-23 per hour DOE

Join Our Team as a Customer Service & Operations Coordinator!

Are you passionate about delivering exceptional customer experiences and keeping operations running smoothly? We’re seeking a dependable and dynamic Customer Service & Operations Coordinator to be the cornerstone of our customer support and administrative functions. This pivotal role offers a unique opportunity to combine your customer service expertise with logistical and billing responsibilities, ensuring our clients receive top-notch service while our operations stay seamless. If you thrive in a fast-paced environment and take pride in your organizational skills, we want to hear from you!

What You’ll Do:

• Answer incoming phone calls and deliver professional, friendly support to clients
• Resolve customer complaints, service issues, and scheduling concerns efficiently and courteously
• Respond promptly to customer emails and inquiries to maintain high satisfaction levels
• Schedule new service orders accurately using ServiceCore
• Create, review, and send invoices to clients, ensuring accuracy and timeliness
• Print, verify, and process invoices and rental agreements, checking for errors
• Enter billing data and invoices into QuickBooks with precision
• Maintain up-to-date customer records, billing documentation, and service logs
• Provide general administrative support to ensure smooth daily operations

Required Skills:

• Previous experience in customer service, administrative support, or office administration
• Strong written and verbal communication skills
• Excellent attention to detail and organizational abilities
• Ability to multitask effectively in a fast-paced environment
• Proficiency with phones, email, and basic computer systems

Nice to Have Skills:

• Experience with QuickBooks, ServiceCore, or similar CRM and scheduling software
• Knowledge of billing procedures and invoicing systems

Preferred Education & Experience:

• High school diploma or equivalent; additional post-secondary education advantageous
• Prior experience in a support role within a service-oriented environment is preferred

Other Requirements:

• This is an in-person position requiring availability to work onsite
• Comfort with handling multiple tasks and prioritizing effectively

Ready to make a meaningful impact in a collaborative and growing company? If you’re organized, customer-focused, and eager to contribute your skills, we encourage you to apply today and become a vital part of our team!

About Trova Advisory Group
Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.

We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at . Include the nature of your request and your contact information, and we will be happy to assist you.

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