At EcoSure Insurance, we are dedicated to providing unparalleled service to our clients and ensuring their peace of mind when it comes to insurance needs. We are currently seeking a motivated and dedicated Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, assisting them with their inquiries, guiding them through our various insurance products, and ensuring their overall satisfaction with our services.

Responsibilities

• Manage incoming customer inquiries via phone, email, and chat.
• Provide accurate information about insurance products and services.
• Assist customers with policy changes, renewals, and claims processing.
• Resolve customer complaints in a timely and effective manner.
• Maintain comprehensive records of customer interactions and transactions.
• Educate clients on various insurance options and coverage specifics.
• Collaborate with different departments to enhance service delivery.

Requirements

• High school diploma or equivalent; college degree preferred.
• Proven experience in customer service, preferably in the insurance industry.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn new skills.