Eric W Snyder Insurance in Parkton, Maryland, is looking for a motivated and detail-oriented individual to join our team as a Full-Time Customer Service Agent. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment, this is the role for you. As a Customer Service Agent, you will work with our experienced team to help provide excellent service to our Personal Lines clients. A friendly, customer-service oriented personality and a positive, cooperative attitude are paramount. If you are a motivated and confident self-starter who thrives in a fast-paced environment, then this is your opportunity for you.

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Health Insurance

Dental Insurance

Career Growth Opportunities

Retirement Plan

Vision Insurance

Disability Insurance

• Support agency by processing new business applications and servicing existing policyholder policies.
• Collect complete underwriting information from walk-in/telephone prospects.
• Prepare and present complete and competitive insurance quotes.
• Conduct claims reporting and follow-up.
• Conduct regular account reviews in an effort to improve retention and sell additional coverages (cross selling and account rounding).
• Build and maintain rapport with producers, clients, and insurance company underwriters and sales team.
• Work on individual or corporate projects that may occasionally be assigned by management.
• Maintain records on policy changes.

• Holds a P&C Insurance license, or is willing to go through the process to attain P&C license (employer covers cost of all training)
• Has prior insurance industry experience is ideal, but not required
• Excellent interpersonal and communication skills
• Organizational skills
• Self-motivated with initiative, integrity, and thoughtfulness
• Detail-oriented
• Proactive problem-solver
• Above average computer knowledge and skills
• Team player
• Possess an upbeat, positive and enthusiastic attitude
• Proficiency to multi-task, follow-thru and follow-up
• Professional phone etiquette