We are seeking a Customer Service Agent for a company that we have in Pewaukee. This position combines customer service excellence with inside sales development, offering variety, learning opportunities, and direct involvement in business success.

· 37.5-hour work week

Schedule 8:30AM – 5:00PM – No overtime

· Fixed daytime schedule, Monday to Friday

· Office-based position located in Pewaukee, WI

What You’ll Do:

Customer Service

· Be a trusted point of contact for customers via phone, email (Outlook), HubSpot, and Live Chat

· Prepare quotes and process orders with accuracy and care

· Proactively follow up on open orders and extended delivery timelines

· Monitor inventory levels across our warehouses to support customer needs

· Support and collaborate with external sales representatives

· Maintain customer profiles in SAP and the customer portal

· Manage brand-specific inboxes and keep CRM data up to date in HubSpot

Inside Sales

· Build relationships through outbound prospecting calls with existing customers and targeted prospects

· Qualify inbound leads and turn opportunities into sales

· Follow up on quotes, product trials, and customer initiatives

· Identify cross-selling and up-selling opportunities

· Promote targeted products and priority inventory items

· Document sales activities and collaborate closely with the sales team

Requirements:

· High school diploma or equivalent

· Minimum of 5 years’ experience in customer service or inside sales (asset)

· Fluency in English; French and/or Spanish is an asset

· Strong computer skills, including SAP and CRM systems

· Strong interest in sales and customer relationship management

· Analytical mindset with the ability to identify customer challenges and provide basic troubleshooting support

Resume & Interview are required.