Customer Service Representative

Location: Stephenville, TX
Pay Rate: $21/hr
Type: Full-time, long-term temporary (potential for permanent based on performance)

Position Summary:

We're looking for a reliable, detail-oriented Customer Service Representative to support a dynamic sales team and a broad customer base. This role involves managing order inquiries, providing product support, and ensuring customer satisfaction across a range of industrial products.

You'll work across multiple systems (Salesforce, SAP, and MS Outlook) to process orders, track inventory, troubleshoot issues, and ensure a high level of service for regional distributors and customers.

Key Responsibilities:

Provide Customer & Sales Support (65%)

• Respond to inquiries regarding product pricing, inventory, and delivery timelines

• Process special service requests in line with company procedures

• Offer entry-level product recommendations (training provided)

• Communicate effectively with customers and internal sales teams

Leverage Account Info & Drive Satisfaction (25%)

• Support telemarketing and sales initiatives using account data

• Collaborate with sales reps to identify areas for service improvement

• Assist in broad account support projects to boost customer retention

General Customer Service & Team Support (10%)

• Participate in continuous improvement efforts

• Provide customer feedback to leadership

• Update customer account information (with guidance)

• Join rep meetings and contribute to team discussions

Product Lines Supported:

• Bonded Abrasives (Stock & Made-to-Order)

• Coated Abrasives

• Thin Wheels

• Super Abrasives

• Construction Products

Required Qualifications:

• 2+ years of customer service experience OR a college degree

• Strong phone, typing, and multitasking skills

• Proficient in Microsoft Outlook

• Ability to work in Salesforce and/or SAP (experience preferred, training provided)

• Excellent verbal and written communication skills

• Ability to de-escalate customer concerns professionally

• Team-oriented, reliable, and able to prioritize tasks effectively

Nice to Have:

• Bilingual in Spanish or French

• Previous experience with industrial or technical products

• Experience supporting distributor networks or B2B customers

Soft Skills:

• Customer-first mindset

• Problem solver and proactive communicator

• Adaptability in a fast-paced environment

• Team player with a can-do attitude