Position Details
Customer Service Agents Apply
Job Description
RemX is seeking CSR/call center reps assisting a Digital Payment company in Knoxville, TN. As a payment Specialist you will handle vendor questions, escalations, and be able to walk customers through basic troubleshooting or setup processes. Not a B2C position, must have familiarity with dealing with businesses.
Please send most recent resume to for review
This is a Direct Hire Opportunity
Training on-site in Knoxville; moving to remote
$20/hr.
Monday-Friday - 10:00 am - 7:00 pm (.50 sift differential for EST) or 11:00 am - 8:00 pm (plus .50 shift differential)
Training - Monday - Friday - 9:00 am to 6:00 pm for 4-6 weeks
Key Responsibilities:
Assists B2B Vendors with payments, missing payments, payment changes, logging into portals, etc.
Experience speaking with Businesses through various channels.
Maintain a positive, empathetic, and professional attitude toward potential customers at all times
Ensure daily performance goals are met.
Keep records of customer interactions, transactions, comments, and complaints.
Ensure customer satisfaction and provide professional support.
1 1/2 - 2 years job longevity w/in same company
1 year call center familiarity discussing payment and vendor information
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
